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uttam.siva

(FRESHERS / EXPERIENCED) 'HONEYWELL' : Openings for Technical Support Associates @ NCR

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HONEYWELL (www.honeywell.com)

www.ChetanaS.com

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(Freshers / Experienced) Technical Support Associates @ Gurgaon (NCR)

www.ChetanaS.com

Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview.

 

Description

• Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.

• Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls Per Rep, Call quality.

• Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.

• Seek feedback from immediate supervisors via 1-O-1 or metrics discussion

• Seek knowledge sharing sessions with HD/SA for self improvement

• Work closely with immediate supervisor for all performance, learning and development aspects.

 

Qualifications

• Able to operate PC based programs in a Windows environment.

• Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.

• Takes initiative to lead and supports team members in dealing with change.

• Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.

• Maximizes productivity levels while providing world class customer service.

• Displays effective problem solving skills.

• Demonstrates effective use of soft skills – listening, probing and questioning.

• Effective communication skills and appropriate usage of the English language

• Flexibility to work in shifts

www.ChetanaS.com

Job: Customer/Product Support

Primary Location: IND-07-Gurgaon

Education Level: Bachelor's Degree

Shift: Night Job

Travel: No

Relocation Available: No

SBG: CORP

University Relations Requisition: No

www.ChetanaS.com

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How to Apply for this Job ?

www.ChetanaS.com

Posted Image

www.ChetanaS.com

Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.

 

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