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(FRESHERS / EXPERIENCED) 'EUROMONITOR INDIA' : Openings for Graduate Research Support Agents @ Bangalore

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EUROMONITOR INDIA (www.euromonitor.com)


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(Freshers / Experienced) Graduate Research Support Agents @ Bangalore (Karnataka)


Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview.


Tracking Code ASSABANG


Job Description

The Graduate Research Support Agent role is ideal for a recent graduate looking to join and International research company, where they will be heavily involved with customers and research. This is a great opportunity for those looking for a career in Research, Sales or Account Management. The graduate research support agent role is to assist the Website Editor in enhancing the user experience of Euromonitor.com resources, driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates. If you see yourself as a great communicator, who is tenacious and customer focused then this could be the role for you!


This is primarily achieved through direct communication with our clients in real time and by email. Client Support Agents would be required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature, when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website. Basing the agents in three key time zone locations will allow us to offer our clients 24 support.


Key responsibilities:

- Real time online client and order support, answering client questions on Euromonitor International’s products, services and methodology.

- Assisting with payment queries or any issues related to the online purchasing process.

- Liaising with industry research teams with questions or feedback as necessary.

- Online order processing

- Collating feedback and usability recommendations, online process improvement and bug identification.

- Monitoring our analysis systems to provide weekly reports on site use and trends.

- Contributing to an internal knowledge base of frequently asked questions. Research and purchasing related.

- Assisting the Website Editor


Required Skills

- Excellent communication skills

- Service-oriented attitude

- Fluent written and spoken English, with additional languages an advantage

- IT literate, with good knowledge of MS software such as Word, Excel etc

- Excellent oral and written communication skills

- Tenacity and keen attention to detail

- Ability to work under pressure and prioritise workloads

- Business-related degree

- Customer service experience

- Experience of website administration an advantage


This role involves collaborating with many parts of the business; key relationships include:

- Website Editorial team

- Communications Unit

- Web Development, IT and Production

- Research and Editorial


This job might be of interest to a recent University graduate looking for a graduate position or entry level role.


Job Location Bangalore, India

Position Type Full-Time/Regular

Salary Type Annually

Job Duration N/A - Full-time position




How to Apply for this Job ?


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Note: This is NOT a direct Walk-In. You need to apply only at given URL & Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.



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