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(FRESHERS / EXPERIENCED) 'THOUGHTFOCUS' : System Support Analysts @ NCR

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(FRESHERS / EXPERIENCED) 'THOUGHTFOCUS' : System Support Analysts @ NCR

ThoughtFocus

ThoughtFocus-Logo-242.png

(Freshers / Experienced) System Support Analysts @ Gurgaon (NCR)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview. 

# System Support Analyst
# Location: Gurgaon, India
# Business unit: Technology
# Primary Skill: System Support

Description:
# ThoughtFocus is seeking an Analyst for the Systems Support team at the Centre of Excellence in Gurgaon.

Responsibilities:
# Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues
# Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users
# Work with support/product team to raise product bug fixes or enhancement requests
# Maintain support ticket status within SLA guidelines
# Identify tickets that will require more analysis and documentation, perform root cause analysis
# Create support documentation that will be used to train other analysts in addition to the end users
# Understand all outstanding bugs and enhancements within the system you are supporting
# Link support tickets to specific bugs and enhancements, to highlight critical bugs and enhancements for prioritization
# Help support team create reports necessary to represent for accurate analysis of support issues reported

Qualification:
# Candidate must be a BCA/MCA/BSc(C.Sc)/BE(IT/ C.Sc) with experience in application support
# Experience with troubleshooting software issues
# Strong analytical, problem solving, organizational and planning skills
# Excellent interpersonal skills; ability to interact with personnel at all levels
# You must be customer service oriented with strong oral, verbal and written communication skills.
# Prior experience in Financial services experience is a plus
# Passion to learn and grow
# Experience with Microsoft Excel is required
# Willingness to take initiative and to follow through on projects;
# Ability to work with cross-functional team
# Willingness to work in shifts
# High attention to detail
# Nature of business requires the candidate to be flexible to work in designated shift hours.

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


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