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(0-2 Years) 'IBM INDIA' : Technical Support Associates @ All India

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(0-2 Years) 'IBM INDIA' : Technical Support Associates @ All India

IBM INDIA

You and IBM India
IBM's Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever.

We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award 'Best Employer of People with Disabilities' and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace — We advocate for fairness and equality as everyone is, and always has been, welcome at IBM.

Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.
 
Business Unit Introduction
Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services.

Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation. 

(0-2 Years) Technical Support Associates @ All India

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview. 

# Technical Support Associate
# 315313BR

Required Technical and Professional Expertise
# Minimum 0 to 2 years of experience in Technical Support role
# Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
# Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
# Utilize available time efficiently in order to achieve effective and efficient results
# Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
# Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
# Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Technical and Professional Experience
# Awareness of basic networking concepts and technologies.
# Identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc.
# Questioning/probing skills, as relevant to the issue and level of the caller
# See opportunity and implement process improvements
# Ability to meet a set of defined account agent productivity measurement
# Willingness to work in rotation shifts.

# Required Education: Bachelor's Degree
# Country/Region: India 
# State / Province: MULTIPLE
# City / Township / Village: MULTIPLE CITIES
# IBM Business Group: GTS
# Primary job category: Product Services
# Secondary Job Category: Other Product Services
# Role (Job Role): Technical Support Representative
# Employment Type: Full-Time
# Contract type: Regular
# New Collar Role: No
# Early Professional Track: Industry Early Professional
# Position Type: Early Professional
# Travel Required: No Travel
# Company: (0063) IBM India Private Limited

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


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