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(0-3 Years) 'CIENA' : Associate, Global Technical Support @ NCR

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(0-3 Years) 'CIENA' : Associate, Global Technical Support @ NCR

Ciena

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(0-3 Years) Associate, Global Technical Support @ Gurgaon (NCR)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview. 

# Associate, Global Technical Support
# Gurgaon
# Full time
# R012815

Responsibilities :
# Provide remote technical support (via telephone or on line) on identified CIENA products 24x7 when required. On call duty includes evenings and weekends.       
# Review with senior engineers issues found in the field and assist Communication with  Design and Supply Chain on problems found
# Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
# Provide Customer feedback  to  Quality Assurance, Design, Product Management, Technical Publications and Training  
# Contribute to publishing of MOP/ISB/FSB documents.
# Contribute to knowledge base.

Education and Experience :
# Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
# Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
# Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
# Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.

Candidate Profile :
# Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
# Ability to analyze, trouble-shoot and resolve problems
# Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
# An understanding of transport and switching systems for telecommunications applications and Optical Networking
# Familiar with various types of test equipment for optical and protocol testing
# System level trouble shooting on fiber optic telecommunications transport and switching equipment.
# Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
# Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.
# Experience with network management systems would be beneficial
# Strong  background in relationship building and Customer focus
# Team player
# Ability to deal with  stressful situations
# Must have the ability to communicate in English language both verbal and written

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


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