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(FRESHERS / EXPERIENCED) 'CGS INDIA' : Associate Technical Support Engineers @ Hyderabad

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(FRESHERS / EXPERIENCED) 'CGS INDIA' : Associate Technical Support Engineers @ Hyderabad



(Freshers / Experienced) Associate Technical Support Engineers ( L1) @ Hyderabad (Telangana)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview. 

# Associate Technical Support Engineer( L1)
# Technical Support
# Hyderabad, India

Description :
# Knowledge of OS (XP, Win 8, Win 10) & Standard Application - Installation, configuration & Troubleshooting. 
# Experience on hardware troubleshooting, installation, configuration.
# In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).
# Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients.
# Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them).
# SLA Management & Good knowledge of IP addressing.
# Address user tickets regarding hardware, software and networking.
# Maintain computer peripheral devices and all inventory.
# Knowledge of Patches installation - User End (from SCCM / WSUS Server).
# Good knowledge of Domain environment - AD (User creation & policies).
# Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
# Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
# Network Protocols (TCP/IP, http, UDP, etc....)

Roles & Responsibilities :
# Assist & respond to technical and customer queries.
# Ensure all contacts are documented using the tracking tool.
# Ensure customers are satisfied with services offered. 

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.

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