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(FRESHERS / EXPERIENCED) 'CIK TELECOM' : Customer Support Associates - Voice @ NCR

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(FRESHERS / EXPERIENCED) 'CIK TELECOM' : Customer Support Associates - Voice @ NCR

CIK Telecom India Pvt. Ltd.

CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada, United States, China, Vietnam, India, and Morocco. We have local support centres in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.

(Freshers / Experienced) Customer Support Associates - Voice  @ Gurgaon (Haryana)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.

Job Details :
# We hiring for UG / Graduate, fresher or experienced candidates with Excellent Communication skills for Voice process for Gurgaon Location.

Job Description :
# Interface with customers via live chat, emails and calls for the purpose of actively resolve customer problem or selling products and services.

Roles and Responsibilities :
# Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
# Clarify customer requirements; probe for and confirm understanding of requirements or problem.
# Opens the customer account by recording accounts information.
# Prepare reports by collecting the feedback from customers.
# Attracts potential customers by providing knowledge about the product and services according to their needs.

Candidate Profile :
# UG/Any Graduate Fresher or Experience.
# Excellent written & spoken communication skills.
# Keyboard skill for 30 wpm.
# Flexible with 24/7 Environment.
# Salary slab: 13k-27k Take home (As per the relevant experience) & attractive Incentives amount.
# Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am & 2:30am to 11:30am.
# Working Days: 5 days

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


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