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(FRESHERS) 'MPHASIS' : Technical Support Associates - SD @ Pune

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(FRESHERS) 'MPHASIS' : Technical Support Associates - SD @ Pune

Mphasis Limited

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Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.

(Freshers) Technical Support Associates - SD @ Pune

Note: This is NOT a direct Walk-In. You need to apply only at given URL/EMAIL and Only shortlisted candidates may be called by the company for test/interview. 

Job Position : Technical Support Associate - SD

Job Designation : Associate/Senior Associate (Technical)

Job Type : Full Time, Permanent

Job Category : IT | Software

Job Location : Pune, Maharashtra

Number of Vacancies : 1

Desired Experience : 0 to 1 Years

Job Responsibilities :
# Respond to customer queries via inbound calls within defined SLA s
# Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
# Update users about request status and close request when users are satisfied with solutions
# Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base
# Remote desktop troubleshooting
# Escalate complex incidents / requests to upstream technical groups

Required Candidate Profile :
# Should be comfortable for:
- 5 days working
- 2 Rotational weekly offs
- 9 Hours Login ( With 1 Hour Break )
- Excellent command on English (Verbal and Written)

Other Benefits :
# Pick up and Drop
# Global Standards work environment
# Proper Desk job
# Performance linked incentives

Qualification :
# Any Graduate Fresher (Except BE & B.Tech)

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed. Also, apply only if you absolutely meet the eligibility criteria.


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