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(FRESHERS / EXPERIENCED) 'ROYAL BANK OF SCOTLAND' : BA / BCOM / BBA / BSC : 2018 / 2019 Passout : Customer Service and Operations Analysts : Last Date - 22 March 2020 @ NCR

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(FRESHERS / EXPERIENCED) 'ROYAL BANK OF SCOTLAND' : BA / BCOM / BBA / BSC : 2018 / 2019 Passout : Customer Service and Operations Analysts : Last Date - 22 March 2020 @ NCR

Royal Bank of Scotland (RBS)

r-b-s-logo.png

(Freshers / Experienced) BA / BCOM / BBA / BSC : 2018 / 2019 Passout : Customer Service and Operations Analysts @ Gurgaon (Haryana)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.

Job Details :
# Gurugram, India
# Reference: R-00103653
# Brand: RBS
# Category: Customer
# Contract: Full Time
# Posted: 13.03.20
# Closes: 22.03.20

Join us as a Customer Service and Operations Analyst :
# This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
# You’ll be actively participating in initiatives to improve customer service, processes and procedures
# You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do :
# In this key role as Web Chat Analyst, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be :
# Identifying barriers to performance and coordinating improvements to enhance our efficiency
# Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
# Keeping accurate records of day to day operations, logging incidents and identifying trends
# Reviewing manual or ineffective processes which could be automated or enhanced
# Maintaining a focus on improving our customer service and experiences

The skills you'll need :
# To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Education :
# BA, BCom, BBA, BSc (Non-IT)
# 2018-2019 Graduates only

You’ll also need :
# Experience of analysing and using performance data
# The ability to convey information in a simple and understandable way
# An understanding of contact centre operations and performance metrics
# Microsoft Office skills, including PowerPoint, Excel and Word

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


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