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(FRESHERS / EXPERIENCED) 'GENPACT INDIA' : Walk-In : Any Graduate : Customer Service : On 17-21 February 2020 @ Hyderabad

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(FRESHERS / EXPERIENCED) 'GENPACT INDIA' : Walk-In : Any Graduate : Customer Service : On 17-21 February 2020 @ Hyderabad

GENPACT India Private Limited


Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.

(Freshers / Experienced) Walk-In : Any Graduate : Customer Service @ Hyderabad

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Genpact Mega Walk in Drive for Customer Service.

Job Position : PA, Customer Service

Job Designation : Associate / Senior Associate (Non-Technical)

Job Type : Full Time, Permanent

Job Category : ITES | BPO

Walk-In Location : Hyderabad, Telangana

Job Location : Hyderabad, Telangana

Perks and Benefits : Incentives + One way cab Facility + Yearly Bonus

Shifts : 24*7

Minimum Qualification :
# Any Graduate can apply
# Fresher's are eligible

Preferred Qualification :
# Previous experience in a customer service role chat/email/voice
# Effective probing skills and analyzing / understanding skills
# Analytical skills with customer centric approach
# Excellent proficiency with written English and with neutral English accent.

Desired Experience : 0 to 4 Years

Key Skills : BPO, Voice, Customer Service, Customer Care, Customer Support, Voice Process, International Call Center, International BPO

Job Description :
# In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Responsibilities :
# Respond to customer inquiries and problem escalations
# Maintain a thorough understanding of client process and policies
# Reproduce customer issues and escalate product bugs
# Provide excellent customer service to our customers
# Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Please Carry below documents (mandatory) :
# 2 Updated Copies of Resume 
# Original Aadhar and PAN Card is Mandatory 
# 2 Xerox Copies of ID Proof 
# 2 Passport Size Photographs 
# Last 3 Months Pay Slips (If Any)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : From 17th to 21st February 2020

Walk-In Time : 11 AM to 2 PM only

Walk-In Venue :
14-45, IDA Uppal Opp. NGRI Habsiguda,
Nearest Metro Station: NGRI Metro Station

Contact Person : Sindhuja

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