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(FRESHERS / EXPERIENCED) 'SUTHERLAND' : Walk-In : Graduate / Under Graduate : Customer Support Associates : From 30 November 2019 to 5 December 2019 @ Mumbai

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(FRESHERS / EXPERIENCED) 'SUTHERLAND' : Walk-In : Graduate / Under Graduate : Customer Support Associates : From 30 November 2019 to 5 December 2019 @ Mumbai


Established in 1986, Sutherland is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. We are one of the largest, independent Business Process Transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 45,000+ professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China.

(Freshers / Experienced) Walk-In : Graduate / Under Graduate : International Voice Process @ Mumbai

Greetings from Sutherland ! Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Position : International Voice Process

Job Designation : Associate / Senior Associate (Non-Technical)

Job Type : Full Time, Permanent

Job Category : ITES | BPO

Walk-In Location : Mumbai, Maharashtra

Job Location : Airoli - Mumbai, Maharashtra

Number of Vacancies : 500

Shift : 24/7

Desired Experience : 0 to 5 Years

Responsibilities and Duties :
# In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program.
# Your key responsibilities also include;
- Responsible for answering, resolving customer issues
- Identify and relate with various customer needs and scenarios
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Remain updated in client and industry led processes, technology applications, utilities, and products
- Utilize various client-based tools and applications for customer management and servicing
- Transfer customers to appropriate departments when required
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals

Required Experience, Skills and Qualifications :
# The minimum qualifications for this role are;
- Fresh graduates [except BE/B-Tech]
- Undergraduates with minimum 6 months of experience
# Customer oriented
# Good knowledge of internet technology
# Strong typing Skills: 25 words per minute with 85% accuracy
# Good verbal and written English communication skills
# Flexible to work in rotational shifts
# Prior experience with an international BPO preferred

Benefits :
# We Will Give You
- Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
- The chance to work with people who will become your second family
- A workplace that's never boring
- The opportunity to make someone's day, every day
- Rewards and recognition as you blaze your own trail and ignite your career

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : From 30th November 2019 to 5th December 2019

Walk-In Time : 2 PM sharp

Walk-In Venue :
5th Floor, Liberty Tower, Reliable Plaza,
IT Park Kalwa Industrial Estate,
Thane - Belapur Road, Airoli,
Navi Mumbai

Contact Person : Apsara (HR)

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