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uttam.siva

(6 Months+) 'CAPGEMINI INDIA' : Tech Support @ Bangalore

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(6 Months+) 'CAPGEMINI' : Tech Support @ Bangalore

Capgemini

(6 Months+) Tech Support @ Bangalore (Karnataka)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.

Job Details :
# Ref: 351001
# Posted on: 9.11.2019
# Experience level: Experienced
# Contract Type: Permanent
# Department: Services
# Tech Support
# Qualifications: Any Qualification
# Role: Tech/ Desktop support
# Experience: 0.6 - 2 years
# Location: Bangalore

Job Description :
# Entry level role and this requires good communication skills over phone email and chat proactive problem solving analytical mind set customer centric approach
# Basic IT knowledge like operating systems Windows Linux or Mac OS understanding of computer systems mobile devices Active Directory and other technological equipment

Key Responsibilities :
# Handle Inbound calls email chat technical requests from end users
# Provide first time resolution to end users
# Responsible for Call email chat volumes and handle customer requests within the prescribed SLA
# Able to work in a competitive environment and meet the KPIs productivity quality FTF customer satisfaction etc

Requirements :
# Any graduate with 1 To 15 year experience in technical customer support role
# A good understanding of IT providers services
# Excellent phone skills and the ability to be courteous and engaging on a consistent basis
# Excellent verbal and written communication skills in English
# Excellent customer service skills that build high levels of customer satisfaction
# Flexible to work in Shifts 24x7

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


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