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(0-1 Years) 'CAPGEMINI INDIA' : Any Graduate : L1-Tech Support Associates @ NCR

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(0-1 Years) 'CAPGEMINI' : Any Graduate : L1-Tech Support Associates @ NCR

Capgemini

(0-1 Years) Any Graduate : L1-Tech Support Associates @ Noida (Uttar Pradesh)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.

Job Details :
# Ref: 325230
# Posted on: October 7, 2019
# Experience level: Entry level / Graduate
# Education level: Bachelor's degree or equivalent
# Contract Type: Permanent
# Location: Noida
# Business units: Business Services
# Department: BPO / Consulting
# Experience: 0 – 1 year
# Shift: 24*7/Night Shift are included

Job Description :
# Overview of Role: Handles customer inquiries via phone, email or chat regarding technical issues related to applications/software/hardware and networking.

Accountabilities :
# Technical Support
# Provide first line technical support ; talking to clients and computer users to determine the nature of problems
# Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
# Installing and configuring applications, software, systems, networks, printers and scanners
# Investigating, diagnosing and solving computer software and hardware faults
# Log all calls received on Salesforce accurately, efficiently and completely
# Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
# Manage and take ownership of the resolution process for all customer related issues

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


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