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(FRESHERS) 'CAPGEMINI INDIA' : Tech Support Associates @ NCR

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(FRESHERS) 'CAPGEMINI' : Tech Support Associates @ NCR


(Freshers) L1-Tech Support Associates @ Noida (NCR)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview. 

# Work Location: Noida

# Experience – 0yrs. - 1 yrs

# Qualification: Any Graduate

# Shift- 24*7/Night Shift are included

Job Description :
# Overview of Role: Handles customer inquiries via phone, email or chat regarding technical issues related to applications/software/hardware and networking.

Accountabilities :
# Technical Support
- Provide first line technical support ; talking to clients and computer users to determine the nature of problems
- Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
- Installing and configuring applications, software, systems, networks, printers and scanners
- Investigating, diagnosing and solving computer software and hardware faults
- Log all calls received on Salesforce accurately, efficiently and completely
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
- Manage and take ownership of the resolution process for all customer related issues

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.

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