Jump to content
ChetanaSforum
Sign in to follow this  
uttam.siva

(FRESHERS / EXPERIENCED) 'AMAZON INDIA' : Walk-In : Customer Service Associates : On 22-24 October 2019 @ Pune

Recommended Posts

(FRESHERS / EXPERIENCED) 'AMAZON INDIA' : Walk-In : Customer Service Associates : On 22-24 October 2019 @ Pune

Amazon Development Centre (India) Pvt. Ltd.

AMAZON.png

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
(Freshers / Experienced) Walk-In : Customer Service Associates @ Pune

Greetings from Amazon!!! We are hiring for Customer Service Associates - Voice profiles (Work from Office/Home). Candidates should posses excellent communication skills.

Job Position : Customer Service Associate

Job Designation : Associate/Senior Associate (Non-Technical)

Job Type : Contract and Permanent Roles

Job Category : BPO / Call Centre / ITES

Walk-In Location : Pune, Maharashtra

Job Location : Pune, Maharashtra

Compensation :
# 2.0 LPA to 3.09 LPA
# Additional benefits :
- Transport Allowance
- Meal Card
- Overtime Allowance (If applicable)
- Night Shift Allowance (If applicable)
- Medical Insurance covered
- For contractual employees apart from the above benefits, they will be given an assignment bonus

Shifts : Rotational, 24x7

Qualification - Eligibility Criteria : (Mandatory)
# Minimum qualification should be 10 + 2.
# Any graduate is eligible to apply.
# Candidates pursuing full time education/course are not eligible.

Desired Experience : 0 to 5 Years

Job Description :
# An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Desired skills :
# Action oriented, self-disciplined and organized
# Effective time management skills and ability to prioritize work time to ensure productivity and department standards
# Ability to communicate clearly with both internal and external customers
# Good comprehension skills - ability to clearly understand and address customer issues appropriately
# Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
# Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
# Good typing skills

Preferred Criteria :
# The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. 

Customer Focus :
# Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
# Ability to empathize with and prioritize customer needs
# Demonstrates interpersonal skills with a diverse customer base
# Demonstrates conflict resolution, negotiation, and de-escalation skills
# Demonstrates ownership to resolve challenging customer issues, escalating when necessary
# Ability to determine customer needs and provide appropriate solutions
# Maintain regular and reliable attendance, including the daily schedule as assigned
# Flexible with the working schedule; may be expected to work weekends, holidays and events
# Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills :
# Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
# Ability to approach problems logically and rationally
# Action oriented and self-disciplined
# Organized and detail-oriented
# Ability to quickly and effectively prioritize work time in various departments to meet business need
# Ability to maintain composure in highly escalated situations

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Please note that candidates who appeared for interview in last 90 days are not eligible. Please ignore this email if you are not interested in the role.

Walk-In Date : From 22nd to 24th October 2019

Walk-In Time : 10.20 AM to 3.00 PM only

Walk-In Venue :
Amazon Development Centre Pvt. Ltd.,
B-2, Nagar Rd, Somnath Nagar, Vadgaon Sheri,
Pune - 411014
Landmark: Inorbit Mall

Contact Person : Priyanka


Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  



  • GET DAILY JOB ALERTS

    Instructions Here

  • Our picks

  • Similar Content

    • By chetanaforum
      NEW FRESHER WALK-IN & OFF-CAMPUS
      ---
      HEWLETT PACKARD ENTERPRISE (HPE) : BE / BTECH : Interns @ Bangalore
      JOB DETAILS
      ---
      10DECODERS : Walk-In : Trainee Developers : On 14 December 2019 @ Chennai
      JOB DETAILS
      ---
      MEDIA NET SOFTWARE : Walk-In : Software Test Engineers : On 12 December 2019 @ Mumbai
      JOB DETAILS
      ---
      [ UPDATED ] HOW TO GET JOB ALERTS on time ? - EMAILS, FACEBOOK, GOOGLE+, TWITTER
      ALL DETAILS
      ---
      PROBOOKS : Walk-In : Software Engineers : On 14-16 December 2019 @ Chennai / Tamilnadu
      JOB DETAILS
      ---
      EDUMIND SOLUTIONS : Walk-In : 2017 / 2018 / 2019 Passout : On 10-13 December 2019 @ Chennai
      JOB DETAILS
      ---
      CHECKTRONIX INDIA : Walk-In : 2016 / 2017 / 2018 / 2019 Passout : QCE : On 11-13 December 2019 @ Chennai
      JOB DETAILS
      ---
      ZOHO CORPORATION : Off-Campus : BE / BTECH : Software Developers : On 14, 15, 22, 28, 29 December 2019 @ Chennai / Tenkasi
      JOB DETAILS
      ---
      FOLKSCO TECHNOLOGIES : Walk-In : Digital Marketing : On 9-14 December 2019 @ Chennai
      JOB DETAILS
      ---
      AXECODE TECHNOLOGIES : Walk-In : SEO / Web Traffic : On 7-13 December 2019 @ Chennai
      JOB DETAILS
      ---
      BENCHMARK SOFTWARE : Walk-In : Software Developers : On 13 December 2019 @ Chennai
      JOB DETAILS
      ---
      ALGORITZ : Walk-In : SEO Analysts : On 11-13 December 2019 @ Chennai
      JOB DETAILS
      ---
      ROOT INFO SOLUTIONS : Off-Campus : 2017 / 2018 / 2019 Passout : Developers (Multiple Positions) : On 21 December 2019 @ NCR
      JOB DETAILS
      ---
      COGNIZANT (CTS) : Off-Campus : 2018 / 2019 Passout : Engineer Trainees : Last Date - 16 December 2019 @ Tamilnadu / ALL INDIA
      JOB DETAILS
      ---
      SOFT SUAVE TECHNOLOGIES : Walk-In : JAVA : On 14, 15 December 2019 @ Chennai
      JOB DETAILS
      ---
      CE INFO SYSTEMS : Walk-In : Automation Test Trainees / Engineers : On 5-13 December 2019 @ NCR
      JOB DETAILS
      ---
      HEXAWARE TECHNOLOGIES : Off-Campus : Trainees : On 23-24 December 2019 @ Pune / Chennai / Mumbai
      JOB DETAILS
      ---
      SOPRA STERIA : Off-Campus : BE / BTECH / MCA : Trainees : December 2019 @ Tamilnadu
      JOB DETAILS
      ---
      SMART FINANCE : Off-Campus : Developers (Multiple Skills) : On 4-7, 9-14 December 2019 @ Chennai
      JOB DETAILS
      ---
      ZEALOUS SERVICES : Walk-In : Software Developers : On 4-13 December 2019 @ Chennai
      JOB DETAILS
      ---
      GAUGE DATA SOLUTIONS : Walk-In : BE / BTECH / MCA / MTECH : JAVA Developers : On 4-20 December 2019 @ NCR
      JOB DETAILS
      ---
      SMART FINANCE : Off-Campus : Developers : 9-14 December 2019 @ Chennai
      JOB DETAILS
      ---
      TCS : Off-Campus : Arts, Commerce and Science Graduates : 2019-20 Passouts : Last Date - 5 January 2020 @ ALL INDIA
      JOB DETAILS
      ---
      HEXAWARE : Off-Campus : BE / BTECH / MCA / BSC / BCA / BCOM : Last Date - 15 December 2019 @ Tamilnadu / Mumbai / Pune
      JOB DETAILS
      ---
      ASAHI TECHNOLOGIES : Off-Campus : Software Engineer Trainees : Last Date - 14 December 2019 @ Chennai
      JOB DETAILS
      ---
      ZOHO CORP : BE / BTECH : Software Developers : Last Date - 31 December 2019 @ Chennai
      JOB DETAILS
      ---
      ITC INFOTECH : BE / BTECH : .NET Developers : Last Date - 31 December 2019 @ Pune / Kolkata
      JOB DETAILS
      ---
      GLOBAL EDGE SOFTWARE : 2018 / 2019 Passout : Last Date - 31 January 2020 @ ALL INDIA
      JOB DETAILS
      ---
      MAXIM INTEGRATED : Interns : Last Date - 26 January 2020 @ Bangalore
      JOB DETAILS
      ---
      ALL WALK-IN / OFF-CAMPUS LIST HERE
      JOB DETAILS
      ---
    • By uttam.siva
      (0-11 Months) 'COGNIZANT' : Walk-In : BA / BCOM / MCOM / BBA / MBA : 2017 / 2018 / 2019 Passout : Non Voice Process : On 11-14 December 2019 @ Pune
      Cognizant Technology Solutions India Ltd
      Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
      (0-11 Months) Walk-In : BA / BCOM / MCOM / BBA / MBA : 2017 / 2018 / 2019 Passout : Non Voice Process @ Pune
      Job Position : Process Executive - Non Voice (Accounts Receivable)
      Job Designation : Associate / Senior Associate (Non-Technical)
      Job Type : Full Time, Permanent
      Job Category : ITES | BPO
      Walk-In Location : Pune, Maharashtra
      Job Location : Pune, Maharashtra
      Compensation : Will be discussed during the Interview Process
      Number of Vacancies : 50
      Qualification : (Mandatory) 
      # Bcom / MCom / BBA / MBA finance, BA economics or Maths
      Desired Experience : 0 to 11 Months
      Key Skills : BPO, Insurance Processing, Non Voice Process, Accounts Receivable, ITES
      Eligibility :
      # Candidate should have excellent communication
      # Candidate should be willing to work in Insurance Process
      # Candidate should be interested to work in any of the night shifts
      # Candidate should have minimum 15 years of education
      Job Description :
      # Align individual goals with team objectives (work cohesively with the team)
      # Complete mandated training days for self
      # Perform quality tasks for team as an additional responsibility
      # Ensure quality monitoring and audits for the Process Executives to identify areas of improvement for the team or individuals; feed information to the trainer and / or conduct refresher training
      # In the absence of the PL and TL, perform the following tasks when assigned:
      1. Handle escalation calls.
      2. Manage service levels on a day-to-day basis
      3. Manage break schedule on a day to day basis
      4. Communicate and manage transport delays
      NOTE :
      # Mention Kishore Kumar HR at the top of the resume
      # Candidates with excellent communication are only applicable for this process
      # Candidates with Degree certificate (2017, 2018, 2019 pass outs) are only applicable
      # Candidates interested to work in Insurance Process and to work in night shift are only eligible for this process
      # Candidates who attended the interview in the last 3 months will not be proceed further
      # Graduation should have at least 15 years (10+2+3) years of education
      # Please do not carry laptops/cameras/Pen drives or such other devices/ materials that are prohibited within premises or by law, as these will not be allowed due to security restrictions. We expect you to respect the security requirements of this Organization during your presence at the venue.
      # Interview will be whole day process
      # Please ignore the invite if you have appeared / interviewed in the past 3 months
      Selection Process :
      # Updated Resume
      # Original Govt ID proof
      # Passport Size Photograph
      # All the profiles will be screened and only shortlisted candidates will be taken through the interview process.
      Please Carry below documents (mandatory) :
      # Updated Resume Copy
      # Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)
      Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
      Walk-In Date : From 11th to 14th December 2019
      Walk-In Time : 11 AM to 1 PM only
      Walk-In Venue :
      Cognizant Technology Solutions,
      4th Floor, ISH Office,
      Hinjewadi Phase 1,
      Pune
      Contact Person : POPPY
×