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(0-4 Years) 'AMAZON INDIA' : Walk-In : Bachelors Degree : Technical Customer Service Associates : On 29 February 2020 @ Bangalore

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(0-4 Years) 'AMAZON INDIA' : Walk-In : Bachelors Degree : Technical Customer Service Associates : On 29 February 2020 @ Bangalore

Amazon Development Centre (India) Pvt. Ltd.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

(0-4 Years) Walk-In : Bachelors Degree : Technical Customer Service Associates @ Bangalore

Job Position : Technical Customer Service Associate

Job Designation : Associate / Senior Associate (Non-Technical)

Job Type : Full Time, Permanent

Job Category : ITES | BPO

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Desired Experience : 0 to 4 Years

Key Skills : Process Associate, Customer Service, Customer Communication, Web Technologies, Voice Process, Customer Support, Customer Experience, Customer Care

Basic Qualification :
# Bachelors Degree mandatory
# 0-4 years of experience working directly with customers to resolve issues.(Account and billing queries handling experience preferred).
# Excellent oral and written communication skills    
# Familiarity with Web Technologies and the Internet.
# Proficiency in MS Office, with an emphasis on Excel.
# Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
# Ability to work weekends and/or evenings.

Preferred Qualification :
# A drive to dig into the details of a system or process to solve customer problems.
# Experience in Technical Support.
# Some college experience in a technical field.
# Excitement to learn new technologies and help customers succeed.
# Proven success in a fast paced support environment.
# Experience building or hosting a website.
# Known as the go-to person in your family for technology related questions.

Job Description :
# AWS Customer Service, within ADCI, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
# As an AWS Customer Support Associate, within ADCI, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership.

In addition, your responsibilities will include, but will not be limited to, the following :
# Providing prompt, efficient, detailed, customer-oriented service to Amazon's AWS customers.
# Working with other customer support teams to ensure a consistent and high-quality level of support.
# Being a voice and advocate for our customers when something doesn't feel right.
# Driving projects that improve support-related processes.
# Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
# Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
# Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
# Assisting with customer communication during Amazon's AWS critical launches and support events.
# Assuming responsibility for developing detailed knowledge about specific product lines and features.
# Making sure internal knowledge reference pages are updated.
# Driving projects that improve support-related processes.
# Working with customer support teams to ensure a consistent and high-quality level of support.
# Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Note: Inviting candidates who have not interviewed at Amazon in the last 6 months to attend the written assessment for the role of Technical Customer Service Associate.

Walk-In Date : On 29th February 2020

Walk-In Time : 9.30 AM to 11.00 AM only

Walk-In Venue :
Amazon Development Centre India Pvt. Ltd.,
Taurus 2 building, Bagmane Constellation Business Park,
Doddanekundi village, K.R. Puram Hobli, Mahadevpura,
Bangalore - 560037

Contact Person : Muniraju. M


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