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(0-4 Years) 'AMAZON INDIA' : Walk-In : Graduation : Transaction Risk Investigators / TRON Associates : On 26-31 August 2019 @ Hyderabad

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(0-4 Years) 'AMAZON INDIA' : Walk-In : Graduation : Transaction Risk Investigators / TRON Associates : On 26-31 August 2019 @ Hyderabad

Amazon Development Centre (India) Pvt. Ltd.


Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

(0-4 Years) Walk-In : Graduation : Transaction Risk Investigators / TRON Associates @ Hyderabad

Job Category : ITES | BPO

Walk-In Location : Hyderabad, Telangana

Job Location : Hyderabad, Telangana

Eligibility Criteria :
# Qualification - Graduation and above.
# Excellent Written and spoken Communication Skills in English.
# Flexible to work in night shifts and staggered week offs.
# Work Experience: 0-4 years (Max).
# Immediate Joiners / Notice period: Immediate joiners only 


Job Designation : Transaction Risk Investigator

Job Details :
# TRMS (1 year contract)
# Salary: 2.9 LPA to 3.7 LPA
# Type of employment: 1 year contract (Full time contract)
# Shifts and Week offs: Rotational
# Exp: 0 to 4 years
# Education: Graduation and above
# Notice period: Immediate
# Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
# The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. 
# The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. 
# Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. 

Communication Skills :
# Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response 
# Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers 

Problem Solving Skills :
# Demonstrated ability to work independently and make complex investigation decisions with little to no guidance 
# Excellent problem solving skills 
# Demonstrated ability to analyze problems logically 
# Self disciplined, diligent, proactive and detail oriented 
# Strong time management and organizational skills 
# Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent 
# Excellent ability to determine situational needs and provide appropriate solutions 

Qualifications : 
# Demonstrated ability to exceed expectations with regard to performance and individual contribution 
# Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns 
# Demonstrated positive, results oriented attitude 
# Ability to effectively manage time, and individually prioritize multiple tasks of competing priority 
# Ability to maintain high levels of confidentiality and data security standards 
# Experience with Microsoft Office, including Outlook, Word, and Excel 
# 24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required) 
# Demonstrate flexibility to work overtime hours as per business requirement 
# Six-Sigma / Lean knowledge would be a plus. 
# Graduation Mandatory 


Job Designation : TRON Associate

Job Details :
# Salary: 2.5 LPA to 3.8 LPA
# Location: Hyderabad
# Type of employment: Full time employment
# Shifts and Week offs: Rotational
# Exp: 0 to 2 years
# Edu: Graduation and above
# Notice period: Immediate
# The TRON team is an initiative which partners with the Amazon Robotics team to remotely handle exceptions in the Fulfillment Centers in North America. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.
# TRON is a part of Quality Support team which remotely monitors the amazon warehouses. When a product is placed into a location, this activity is recorded and is sent to this team for verification. Tron associate would see this video and verify the location of product and virtually submits the location of the product, helping to maintain the quality of products as well as warehouse. This also helps a back end AI which learns from Tron associates response and feeds in database to relate and answer if similar event happens.
# This is an operational role.

Job Description Responsibilities include, but are not limited to :
# Understand the issue and make best use of the available resources to resolve it. 
# Able to systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard. 
# Excellent communication, both verbal and written as you will be required to communicate with internal and external stakeholders.
# Understand performance metrics to create analysis allowing to drive business results. 
# Drive results in live environment.
# Analyze and detect exceptions.
# Meets predetermined and assigned productivity targets and quality standards.
# Fungible to transition within work types, flexibility to work across shifts.
# Understands and adheres to SOP.

Basic Qualifications :
# Bachelors degree with excellent academic record.
# 0-24 months of work experience. 
# Ability to handle and interpret large sets of data.
# Demonstrated ability to work in a team in a very dynamic environment.

Preferred Qualifications :
# Demonstrated problem solving and analytical skills
# Proven ability to work productively and efficiently in an independent setting
# Proven ability to clearly communicate with managers and associates at all levels
# Global perspective and solid understanding of business objectives
# Excellent attention to detail and work with the highest level of accuracy


# 2019 pass-outs are eligible (with zero active backlogs and no exams/viva/projects pending) 
# 2019 graduation pass outs need to carry all semester mark sheet (till 4:1) for review. 
# Candidates who have been interviewed with Amazon in the last 6 months would not be eligible to apply now.

Please Carry below documents (mandatory) :
# Updated Resume.
# Photo ID Proof.
# 2 Passport size Photographs.
# Candidates should have Pan Card and Government Id Proof
# Please carry (soft copy/photo copy) of your prior experience in form of relieving letter or experience certificate if applicable

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : From 26th to 31st August 2019

Walk-In Time : 10 AM to 2 PM only

Walk-In Venue :
Amazon Development Center, 
Building No. 12 C, 2nd Floor
Raheja Mindspace, Inorbit Mall Road, 
Vittal Rao Nagar, Madhapur,
Hyderabad - 500081

Contact Person : J M Bethaveen Pradeep

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