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(0-2 Years) 'INTERGLOBE' : Walk-In : Customer Relations Executives : On 23 August 2019 @ NCR

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(0-2 Years) 'INTERGLOBE' : Walk-In : Customer Relations Executives : On 23 August 2019 @ NCR

Interglobe Aviation Ltd


(0-2 Years) Walk-In : Customer Relations Executives @ Gurgaon

Job Position : Customer Relations Executive

Job Designation : Associate / Senior Associate (Non-Technical)

Job Type : Full Time, Permanent

Job Category : ITES | BPO

Walk-In Location : Gurgaon, Haryana

Job Location : Gurgaon, Haryana

Number of Vacancies : 1

Essential Requirements : Graduation

Desired Experience : 0 to 2 Years

Key Skills : Customer Relationship, Backend, Sales, Back Office, Calling, Business Communication Skills, Customer Complaints, Customer Retention, Call Center, Legal Cases

Desired Skills :
1. Excellent verbal communication skills English and Hindi
2. Excellent English written business communication skills 
3. Ability to work in teams
4. Knowledge of travel/air travel industry /reservations /booking etc
5. Must be detail oriented
6. Ability to work in back office continuously for 8 hours

Job Description :
# Customer relations is a customer retention process and is an extremely sensitive function
1. Respond to customer complaints and queries in written form letters, faxes, emails
2. Handle escalated complaints and incidents pertaining to customers/passengers
3. Coordinate with other department especially Airport management, call center and finance to resolve customer complaints and queries and provide solution to customer
4. Handle baggage mishandling claims and complaints
5. Assist legal in passenger complaints which lead to legal cases/consumer forum cases
6. Ensure resolution of complaints/emails within the set standards and goals
7. Handle internal staff travel requests
8. Handle new sales projects which requires back end support over and above the call center support

Essential requirements :
1. Work in shift (days shifts with different timings) - Function coverage will be 9am to 7 pm 
2. 6 days a week

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 23rd August 2019

Walk-In Time : 10 AM sharp

Walk-In Venue :
Global Business Park,
Tower C, 2nd Floor,

Contact Person : Chander Prakash Gurnani

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