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(FRESHERS / EXPERIENCED) 'SUTHERLAND' : Walk-In : Customer Support : On 16, 17 August 2019 @ Chennai

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(FRESHERS / EXPERIENCED) 'SUTHERLAND' : Walk-In : Customer Support : On 16, 17 August 2019 @ Chennai

Sutherland Global Services Private Limited

(Freshers / Experienced) Walk-In : Customer Support @ Chennai

Mega Weekend Walkin - Customer Support.

Job Position : Customer Support (International Voice)

Job Designation : Associate / Senior Associate (Non-Technical)

Job Type : Full Time, Permanent

Job Category : ITES | BPO

Walk-In Location : Chennai, Tamilnadu

Job Location : Chennai, Tamilnadu

Compensation : INR 1,75,000 - 2,75,000 PA

Number of Vacancies : 15

Benefits :
# Cab facilities (Within the boundary limits)
# Excellent Growth
# Huge Incentives

Desired Experience : 0 Years (Freshers and Experienced both are eligible)

Key Skills : Chat Process, Customer Service, ITES, International Voice, Analytical Skills, Customer Support, Voice Process, International Voice Process, Email Support, International Call Center, Bpo Non Voice, Non-Voice Proces

Roles and Responsibilities :
# Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
# Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications :
# Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Ideal Candidate Profile :
# High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. 
# Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers. 

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 16th, 17th August 2019

Walk-In Time : 11.00 AM to 2.30 PM only

Walk-In Venue :
Sutherland,
SHRIRAM THE GATEWAY, Block-A1 Ground floor,
#16, GST Road, Perungalathur,
Chennai - 600063

Contact Person : Ahila (HR)


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