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(FRESHERS / EXPERIENCED) 'DXC TECHNOLOGY INDIA' : Walk-In : Technical Support Voice Process : On 2 December 2019 @ Bangalore

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(FRESHERS / EXPERIENCED) 'DXC TECHNOLOGY INDIA' : Walk-In : Technical Support Voice Process : On 2 December 2019 @ Bangalore

DXC Technology India Private Limited

DXC is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. 

As the worlds leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations - creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the worlds best corporate citizens.

We have 155,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.

Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.

Application Services, Banking, Big Data, Business Services, Cloud Services, Healthcare, Cybersecurity, Insurance, Mobility and IoT, Life Sciences, Manufacturing, Retail, and Travel and Transportation. 
DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange under the symbol DXC and is a component of the S&P 500 index.

DXC India is ramping up its headcount across its offices in India (Chennai, Hyderabad, Noida, Bangaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.

(Freshers / Experienced) Walk-In : Technical Support Voice Process @ Bangalore

Job Position : Technical Support Voice Process

Job Designation : Associate / Senior Associate (Technical)

Job Type : Permanent Job, Full Time

Job Category : ITES | BPO

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Number of Vacancies : 1

Education and Experienced Required : (Mandatory) 
# Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.

Key Skills : Communication Skills, Application Software, Computer Proficiency, Service Delivery, Service Desk, Technical Support, Problem Solving, Team Leading, MS Office, Verbal Communication

Job Description :
# Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities :
1. Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
2. Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
3. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
4. Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
5. Work is reviewed periodically by Supervisor or Team Lead.

Knowledge and Skills :
1. Superior skills in both written and verbal communication.
2. Experience in customer facing role either remote or face to face.
3. Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
4. Problem solving skills.
5. Accuracy in data entry.
6. Excellent fluency in language to be supported.
7. Experience in a phone based remote role, e- support, e-chat or similar.
8. Familiarity with computer technology.
9. Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
10. Understands internal processes and tools.
11. Knowledge of Knowledge Management Systems and appropriate documentation to the system.
12. Flexible to work in rotational shifts

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 2nd December 2019

Walk-In Time : 10 AM to 12 PM

Walk-In Venue : 
DXC Technology,
Surya Tech Park, Mayflower Rd,
Electronics City Phase 1,
Bengaluru - 560100

Contact Person : Anantha Sricharan

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On 7/15/2019 at 8:09 PM, chetanaforum said:

# Eligible candidates can directly Walkin as per given schedule.

Can I get numbr of sir anandha sricharan sir of dxc company ...I need to speak 

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