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(0-2 Years) 'MICROLAND' : Walk-In : 12th / Diploma / Any Graduate / Any Post Graduate : Customer Support : On 25, 26 June 2019 @ Bangalore

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(0-2 Years) 'MICROLAND' : Walk-In : 12th / Diploma / Any Graduate / Any Post Graduate : Customer Support : On 25, 26 June 2019 @ Bangalore

Microland Limited

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Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft's Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services and Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network and Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.

(0-2 Years) Walk-In : 12th / Diploma / Any Graduate / Any Post Graduate : Customer Support @ Bangalore

Greetings from Microland, We have urgent openings for Customer Support Executive Role (English and Hindi Voice process) with Microland-Bangalore.

Job Position : Customer Support Executive (Voice Process)

Job Designation : Technical Support Engineer

Employment Type : 12 months Direct Microland Contract

Job Category : IT | Software - Admin / Maintenance / Security / Datawarehousing

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Compensation : Take Home: 12k per month

Number of Vacancies : 2

Qualification - Eligibility Criteria : (Mandatory) 
# 12th (PUC/HSC) or Diploma or Any Graduate or Any Post Graduate

Desired Experience : 0 to 2 Years

Key Skills : Customer Support, Helpdesk, Customer Service, Customer Care, Telecaller, Technical Support

Skill Requirement :
# Should be willing to work in Complete Voice process (English and Hindi).
# Shift: General

Job Responsibilities :
# Proficient in English and Hindi (BOTH).
# Handling customer queries through Phone. 
# Provide Level 1 Customer support to end users and Level 1.5 support to ISP Technicians. 
# Troubleshooting customer issues and provide CSAT driven resolution. 
# Documenting cases on CRM/Ticketing tools. 
# Meet process defined SLAs and KRA. 
# Adherence to Schedules and processes. 
# Adherence to Company policies and guide lines. 
# Team Player. 
# Ability to work under pressure and meet tight deadlines.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)
# Copy of this Posting

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 25th, 26th June 2019

Walk-In Time : 9.30 AM to 04.00 PM only

Walk-In Venue : 
Microland Limited,
1B, Ecospace, Belandur, Outer Ring Road,
Bangalore - 560103

Contact Person : Abirami


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