(FRESHERS / EXPERIENCED) 'AMAZON INDIA' : Walk-In : KDP Support Analysts : On 27, 28 August 2019 @ Hyderabad
Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
(Freshers / Experienced) Walk-In : KDP Support Analysts @ Hyderabad
Job Position : KDP Support Analyst
Job Designation : Associate / Senior Associate (Non-Technical)
Job Type : This is a Contract Role for a period of 6 Months
Job Category : ITES | BPO
Walk-In Location : Hyderabad, Telangana
Job Location : Hyderabad, Telangana
Shifts : Complete Night Shift
Salary : INR 3,00,000 - 3,50,000 PA
Qualification - Eligibility Criteria : (Mandatory)
# Freshers or candidates with 0-3 years of work experience can apply
# Immediate Joiners only
# Any Graduation, Graduation completion is Mandatory
# Candidate pursuing Graduation or awaiting results will not be eligible to apply
# Candidates from BPO Background are preferred
Desired Experience : 0 to 3 Years
Key Skills : BPO, Night Shift, Customer Service, Voice Process, Inbound, ITES, Verbal Communication, International Call Center, Call Center, Communication Skills, Customer Support
Job Description :
# Interested in making a career with Amazon?
# Amazon is hiring for KDP support Analyst Role for Hyderabad Location. Amazon's Kindle Direct Publishing (KDP) is a self-service publishing platform for publishing e-books to the Amazon Kindle store. The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.
Basic Qualification :
# Excellent written and verbal communication skills required.
# Process and respond to phone calls and emails received from publishers.
# Work on developing personalized responses for publisher questions.
# Must be able to interact with external parties like customers and suppliers comfortably.
# Investigate payment concerns brought up by customers.
# Route payment concerns to Accounts Payable.
# Reprocess stuck books through the system.
# Route issues and bugs that need engineering expertise to the development teams.
# Remove certain content as it is identified by the QA team and notify vendors that their content has been removed.
# Maintain and improve a knowledge base with unique vendor requests and their solutions.
# Work with customer service manager in documenting process flows.
# Should be willing to work in night shifts and over the weekends.
Preferred Qualification :
# Additional computer skills certifications in web technologies are preferable.
# Experience in web-enabled software products or services is highly preferred.
# Should be able to understand a complex problem and respond to authors.
# Basic familiarity with web technologies and HTML is highly desirable.
# Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
# Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
# College graduates.
Please Carry below documents (mandatory) :
# 2 copies of Resume (Mandatory)
# Pan Card (Mandatory) Photo Copies
# Provisional Certificate and/or Degree Certificate (Mandatory) Photo Copies
# 2019 Passouts Please carry all semester mark sheets along with the internet copy of your final semester results (Mandatory) Photo Copies
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Note: This is a Contract Role for a period of 6 months.
Walk-In Date : On 27th, 28th August 2019
Walk-In Time : 10 AM to 2 PM only
Walk-In Venue :
Amazon Development Centre India Pvt limited,
Ground Floor, Building No. H03, Avance Business Hub,
Phoenix Infocity Private Limited, IT/ITES SEZ,
Survey No 30(P), 34(P), 35(P) and 38(P),
Gachibowli Village, Serilingampally Mandal,
Hyderabad - 500081
Contact Person : HR