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(FRESHERS) 'BT GLOBAL' : Walk-In : BE / BTECH : Technical Support Trainees L1 : On 14 June 2019 @ Kolkata

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(FRESHERS) 'BT GLOBAL' : Walk-In : BE / BTECH : Technical Support Trainees L1 : On 14 June 2019 @ Kolkata

BT Global Business Services Pvt Ltd

globalheader_bt_logo_white1.png

(Freshers) Walk-In : BE / BTECH : Technical Support Trainees L1 @ Kolkata

Fresher Walk-in for Technical Support Trainee at BT Global, Kolkata.

Job Position : Technical Support Trainee L1

Job Type : Permanent Job, Full Time

Job Category : ITes | BPO

Walk-In Location : Kolkata, West Bengal

Job Location : Kolkata, West Bengal

Qualification - Eligibility Criteria : (Mandatory) 
# BTech / BE (Electronics and telecommunication preferred)
# Experience: Fresher only

Desired Experience : 0 Years

Key Skills : Sales Audit, Technical Support, Sales Order, BPOT, ITO, ITES, Call Center, Customer Service, Customer Support, Customer Care, Tech Support, IT Helpdesk, Service Desk, IT Support, Helpdesk

Purpose Of Role :
# Receives and processes orders from Sales, Audit and Order entry.
# May manage customer orders (track) through to full implementation, escalating where necessary to achieve Customer Commitment Date.

Key Responsibilities :
# Schedules work in advance to meet Global Services and customer due dates.
# Highlights process failures to Customer Service Manager.
# Update systems to record order-tracking actions.
# Responsible for order processing and billing and communicating details with customers and the Account Managers.
# May do proactive jeopardy management.
# Ensure that all orders are closed after installation.
# Provide process improvement input wherever possible.

Business Impact :
# Primarily short-term and functional in scope, although can impact upon large sales order value billing timing.

Authority/Decision Making :
# Typically refers issues/decisions upwards where non-standard.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 14th June 2019

Walk-In Time : 9 AM to 10 AM only

Walk-In Venue : 
BT Global,
7th Floor, Tower B,
DLF 2, Rajahat, Newtown,
Kolkata - 700156

Contact Person : HR


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