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(FRESHERS) 'HPE VENDOR NETCONNECT GLOBAL' : Off-Campus : Technical Support Engineers : On 22 April 2019 @ Bangalore

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(FRESHERS) 'HPE VENDOR NETCONNECT GLOBAL' : Off-Campus : Technical Support Engineers : On 22 April 2019 @ Bangalore

Jain University

- Exclusive Job for Chetanaites...

Jain-college-logo.png

Recruitment for the company - HPE Vendor Netconnect Global

Dear ChetanaS,

We would like to publish below job requirement in your ChetanaSforum.com
 
(Freshers) Walk-In : Pooled Off-Campus : 2017 / 2018 Passout : Technical Support Engineers @ Bangalore (Karnataka)

Greetings to ChetanaS from Placement Team of 'Jain University' ! We are organizing a Pooled Off-Campus event for the company 'HPE Vendor Netconnect Global'. The event details are as mentioned below: 

A Vendor of HPE named Net Connect Global is conducting a off campus drive at Jain University.

Job Position : Technical Support Engineer

Job Designation : PPS L1 Technical Support

Job Category : IT | Tech Support

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Compensation : 2.5 LPA

Qualification - Eligibility Criteria : (Mandatory) 
# Bachelors Degree Preferred

Desired Experience : 0 Years

Job Summary :
# Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Primary Responsibilities :
# Knowledgeable to ask questions to determine nature of problem and log tickets in tool.
# Is a direct contact point for customers and onsite field personnel. Accuracy in entitling customers and routing to the correct team for service or dispatch is critical to meeting service level agreements. 
# May be the only contact a customer has within the company and acts as a customer service ambassador and ensures a positive customer experience. 
# Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process. 
# Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. 
# Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty). 
# Begin to proactively assist customers to avoid or reduce problem occurrence. 

Education and Experience :
# Bachelor’s Degree Preferred
# Working knowledge of fundamental operations of Desktop/laptop, windows/linux operating system, basic understanding of network and software.
# Knowledge and experience of customer service practices

Key Competencies :
# Excellent English Written and Oral Skills
# Fluency in Hindi
# Learning Skills
# Customer Service Orientation
# Problem analysis, problem-solving, adaptability & team interaction
# Willingness to work in rotation shifts

Please Carry below documents (mandatory) :
# Updated Resume - Multiple Copies
# A printout of this ChetanaS job posting
# Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card

Note: You can mention the reference as 'ChetanaS'.

Walk-In Date : On 22nd April 2019 (Monday)

Reporting Time : 10:00 AM sharp

Walk-In Venue : 
Jain University,
District Fund Road, 9th Block Jayanagar,
Bangalore - 560068

Contact Person : Placement Officer

Contact Number : +91-80-46501776


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