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(FRESHERS / EXPERIENCED) 'DELL INDIA' : Walk-In : Technical Support Process : On 22, 23 April 2019 @ NCR

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(FRESHERS / EXPERIENCED) 'DELL INDIA' : Walk-In : Technical Support Process : On 22, 23 April 2019 @ NCR

Dell International Services India Private Limited

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Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

(Freshers / Experienced) Walk-In : Technical Support Process @ Gurgaon

Job Position : Technical Support Technician

Job Designation : Associate / Senior Associate (Technical)

Job Type : Permanent Job, Full Time

Job Category : ITES | BPO

Compensation : INR 3,25,000 - 5,00,000 P.A.

Walk-In Location : Gurgaon, Haryana

Job Location : Gurgaon, Haryana

Desired Experience : 0 to 4 Years

Key Skills : Technical Support, Technical Sales, Customer Service, Voice, Call Centre

Job Description :
# Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Gurgaon.
# Dell's world-class customer service doesnt end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If theres an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem.

Why Work For Us :
# Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition :
# Our Culture Code unites us and makes us a great family of companies and a great place to work. Its how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Role Overview :
# Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software 

Role Responsibilities :
# Responsible for providing telephone support for customers on operation or maintenance of Dell products.
# Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
# Responsible for Out of warranty and In warranty extension sales.
# Performs work in accordance to standardized policies and procedures.
# Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
# Documents problems in the support solution database for diagnostics and solution implementation.
# Ensure proper escalation procedures are followed.
# Responsible for customer satisfaction through effective handling of customer problems.
# Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements :
# 0 to 4 years of relevant work experience required.
# Undergrad with 1 year of International Call Center Voice experience
# Should be willing to work in shifts in a 24 x7 work environment
# Should be residing within Transport Boundaries
# Excellent telephone soft skills and thorough telephone functional skills
# Ability to handle stressful situations.
# Ability to deal professionally with irate customers.

Preferences : 
# Good Knowledge of PC Hardware/Software for desktop and portable systems
# Any relevant Certification/Technical Qualification

Benefits :
# We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

If youre keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 22nd, 23rd April 2019

Walk-In Time : 12 PM to 3 PM only

Walk-In Venue : 
Dell International Services,
Vipul Tech Square, Sector - 43,
Near Sector 42-43 rapid metro station,
Gurgaon - 122002

Contact Person : Ellora Dutta


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