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(EXPERIENCED) 'GP STRATEGIES INDIA' : Walk-In : Technical Support (IT Service Desk) Analysts : On 15-17 April 2019 @ Chennai

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(EXPERIENCED) 'GP STRATEGIES INDIA' : Walk-In : Technical Support (IT Service Desk) Analysts : On 15-17 April 2019 @ Chennai

GP Strategies India P Ltd

- Exclusive Job for Chetanaites...

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GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies' solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.

Dear ChetanaS,

We would like to publish below job requirement in your ChetanaSforum.com
 
(Experienced) Walk-In : Technical Support (IT Service Desk) Analysts @ Chennai

Greetings to ChetanaS from GP Strategies India ! Urgent opening for Technical Support (IT Service Desk) Analysts - Night Shift - GP Strategies.

Job Position : Technical Support (IT Service Desk) Analyst

Job Category : Tech Support | IT Service Desk

Walk-In Location : Chennai, Tamilnadu

Job Location : Chennai, Tamilnadu

Desired Qualification : Any Graduate

Desired Experience : 1 to 3 Years (Mandatory)

Essential Duties and Responsibilities :
# Acknowledge receipt of all user tickets within defined Service Level Agreements (SLAs).
# Take phone calls from end users and 3rd parties.
# Log detailed descriptions of issues into the Service Desk ticket system.
# Take ownership of tickets and manage them through to closure.
# Communicate with users to collect information about problems; investigate user problems and identify their source; determine possible solutions; test and implement solutions.
# Perform procedural IT related tasks such as unlocking user network accounts, resetting passwords, creating use network accounts in AD and Exchange (O365), creating Cisco VOIP accounts.

Essential Requirements :
# Experience working in an IT Department
# Knowledge of the following tools:
- MS Windows 7 – 10
- Active Directory
- MS Exchange
# Highly organised with the ability to prioritise a variety of tasks/deliverables
# Microsoft Office experience in a working environment.
# Desire to offer outstanding customer service.
# Attention to detail.
# Excellent inter-personal skills.
# Experience of liaising with 3rd party suppliers.
# Ability to follow direction without question.
# Ability to work without direct supervision.
# Ability to maintain sound and effective working relationships.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# A printout of this ChetanaS job posting
# Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License)
# Latest 3 Months Pay Slips

Note: You can mention the reference as 'ChetanaS'.

Walk-In Date : On 15th, 16th and 17th April 2019

Walk-In Time : 9:00 AM to 5:00 PM only

Walk-In Venue : 
GP Strategies India P Ltd,
No 4 / 363 Kandanchavadi,
(Max Fashion Building), Old Mahabalipuram Road,
Chennai - 600096

Contact Person : Deepak Kumar G

Contact Number : +91-44-66023000, +91-9176288155


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