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(FRESHERS / EXPERIENCED) 'SUTHERLAND' : Associates - Technical Support @ Chennai

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(FRESHERS / EXPERIENCED) 'SUTHERLAND' : Associates - Technical Support @ Chennai


(Freshers / Experienced) Associates - Technical Support @ Chennai (Tamilnadu)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview. 

Job Details :
# Job ID / Title: Associate - Technical Support
# Job Category: Customer Service Internet
# City: Chennai
# Work Location: Velachery

Job Description :
# Sutherland is seeking a reliable and detail-oriented person to join us as Technical Support Agent. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to :
# Take ownership of customer issues reported and seeing problems through to resolution
# Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
# Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
# Search and identify solutions to software and hardware issues
# Diagnose and troubleshoot technical issues, including account setup and network configuration
# Ask customers targeted questions to quickly understand the root of the problem
# Track computer system issues through to resolution, within agreed time limits
# They diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
# Refer to internal database or external resources to provide accurate tech solutions
# Follow up with clients to ensure their IT systems are fully functional after troubleshooting
# Document technical knowledge in the form of notes and manuals

Our most successful candidates will have :
# Any Fresher/Tenured with Previous experience working in an English-speaking contact center handling Information Technology products or services for at least 6 or more months in the same role
# Good understanding of computer systems, mobile devices and other tech products
# Ability to diagnose and troubleshoot basic technical issue
# Expert knowledge in Security solutions
# Must also be knowledgeable in Windows and Android, use and navigation.    
# The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
# Great Interpersonal skills as they will regularly be in contact with colleagues and/or customers.
# Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.

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