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(0-5 Years) 'AMAZON INDIA' : Walk-In : Technical Support Associates : On 12 April 2019 @ Hyderabad

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(0-5 Years) 'AMAZON INDIA' : Walk-In : Technical Support Associates : On 12 April 2019 @ Hyderabad

Amazon Development Centre (India) Pvt. Ltd.

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Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

(0-5 Years) Walk-In : Technical Support Associates @ Hyderabad

Job Position : Technical Support Associate

Job Designation : Associate / Senior Associate (Technical)

Job Type : Permanent Job, Full Time

Job Category : ITES | BPO

Walk-In Location : Hyderabad, Telangana

Job Location : Hyderabad, Telangana

Compensation : 2.6 LPA - 3.1 LPA

Qualification - Eligibility Criteria : (Mandatory) 
# Minimum qualification is 10 + 2. Any Graduate / PG is eligible to apply

Desired Experience : 0 to 5 Years

Key Skills : Customer Service, Technical Support, Problem Solving, Problem Resolution, Communication Skills, Cloud Storage, Power House, IT Support

Job Description :
# Are you curious about new platforms and technologies and have a desire to deliver world-class customer service? Are you excited by the idea of owning a problem and innovating on behalf of customers? Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years? 
# Amazon introduced the first Kindle in 2007 at that time, it offered 90,000 eBooks and sold out 5.5 hours after the announcement. Since then, we have expanded to become the best-selling e-reader family in the world. We have gone beyond Kindle with our powerhouse Fire tablets, built for work and play with our Fire operating system. For streaming media lovers, we have created Amazon Fire TV, Fire TV Stick, and Fire TV Edition with voice search. Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, and apps. In 2014, we introduced Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice. Alexa is now integrated with over 20,000 third party devices from 3,500 brands. Alexa has 50,000 skills and developers in 180 countries. Want to know more, join our team! 
# The Device, Digital and Alexa support teams vision is to create innovative support experiences for customers using Amazons next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, this is the job for you!
# We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences will you help us? 

Knowledge and Skills Required :
# Customer Service Skills: 
- Dedicated to problem resolution
- Demonstrate a positive attitude 
- Be able to resolve a conflict 
- Are patient and helpful
- Able to avoid jargon and explain complex concepts
- Are responsible in any given situation
- Able to collect data accurately to identify solutions
- Able to use multiple tools
- Use situational judgement to determine actions
- Have a detail-oriented working style
# Technical Knowledge: 
- Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
- Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting 
- Ability to problem solve
- Awareness of latest trends and developments in the technology industry
- Demonstrate the ability to apply knowledge to new situations
- Be able to use judgement and common sense to answer customer questions
- Demonstrate willingness to share knowledge with team members and customers
- Consistently curious about technology
# Communication Skills: 
- Excellent English communication skills (written, comprehension and verbal)
- Ability and willingness to communicate with others
- Ability to demonstrate empathy
- Ability to use effective questions
- Ability to demonstrate active listening 
- Ability to communicate in a positive manner
- Good comprehension skills ability to clearly understand the issues customers present

Working Hours :
# Flexible working schedule - sites to define as per requirements
# Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the holiday season.
# Flexible with the working schedule; may be expected to work weekends, holidays and events
# Maintain regular and reliable attendance, including the daily schedule as assigned

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 12th April 2019

Walk-In Time : 10.30 AM to 2.00 PM only

Walk-In Venue : 
Amazon Development Centre (India) Pvt. Ltd.,
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ,
Survey No. 107(P), Kokapet Village, Gandipet Mandal,
Ranga Reddy District,
Hyderabad

Contact Person : Chetana


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