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(FRESHERS) 'MICROLAND' : Walk-In : Technical Support Executives (Voice) : On 23-26 April 2019 @ Bangalore

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(FRESHERS) 'MICROLAND' : Walk-In : Technical Support Executives (Voice) : On 23-26 April 2019 @ Bangalore

Microland Limited

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Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft's Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services and Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network and Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.

(Freshers) Walk-In : Technical Support Executives (Voice) @ Bangalore

Greetings from Microland, We have urgent openings for Freshers - Technical Support Executive (English and Hindi Voice Process) with Microland-Bangalore.

Job Position : Technical Support Executive (Voice Process)

Employment Type : 12 Months Direct Microland Contract

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Compensation : 2 LPA (Take Home - 12k per month)

Number of Vacancies : 7

Educational Qualification : Any Graduate / Any Post Graduate

Desired Experience : 0 to 6 Months

Key Skills : Technical Support, Voice Process, Customer Support

Skills Required :
# Should be willing to work in Voice, email and chat support environment (English and Hindi).
# Shift: 24/7

Job Responsibilities :
# Fluent in English and Hindi (proficient)
# Handling customer queries through Phone, Chat and Email. 
# Provide Level 1 Technical support to end users and Level 1.5 support to ISP Technicians. 
# Troubleshooting customer issues and provide CSAT driven resolution. 
# Documenting cases on CRM/Ticketing tools. 
# Meet process defined SLAs and KRA. 
# Adherence to Schedules and processes. 
# Adherence to Company policies and guide lines. 
# Team Player. 
# Ability to work under pressure and meet tight deadlines 

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)
# Printout of this Posting

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : From 23rd to 26th April 2019

Walk-In Time : 9.30 AM to 4.00 PM only

Walk-In Venue : 
Microland Limited
1B, RMZ Ecospace,
Belandur, Outer Ring Road,

Bangalore - 560103

Contact Person : Abirami


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