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(0-5 Years) 'AMAZON INDIA' : Walk-In : Customer Service Associates : On 9-14 September 2019 @ Pune

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(0-5 Years) 'AMAZON INDIA' : Walk-In : Customer Service Associates : On 9-14 September 2019 @ Pune

Amazon Development Centre (India) Pvt. Ltd.


Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

(0-5 Years) Walk-In : Customer Service Associates @ Pune

We are hiring for Voice and Chat Process (Work from office) / Voice Process (Work from Home).

Job Position : Customer Service Associate

Job Designation : Associate / Senior Associate (Non-Technical)

Job Type : Full Time, Permanent

Job Category : ITES | BPO

Walk-In Location : Pune, Maharashtra

Job Location : Pune, Maharashtra

Compensation :
# Voice and Chat Process (Work from office) :: Salary: 1.87 - 3.09 Lakh p.a.
# Voice Process (Work from Home) :: Salary: 2.7- 3.25 Lakh p.a.
# Additional Benefits: Meal Vouchers, Transport Allowance (Only for Work from Office), Night Shift Allowance, Over Time Payout, Internet Allowance (Only for Work from Home)

Qualification - Eligibility Criteria : (Mandatory) 
# Minimum qualification is 10+2
# Any Graduate / PG is eligible to apply.

Desired Experience : 0 to 5 Years

Key Skills : Customer Support, Voice Process, Chat Process, Customer Service, Customer Care, Customer Focus, Voice Support

Job Description :
# An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required :
# Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
# Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media 
- Ability to successfully adapt to changes in the work environment
# Customer Focus: 
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions 
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
# Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : From 9th to 14th September 2019

Walk-In Time : 11 AM to 3 PM only

Walk-In Venue : 
Amazon Development Centre Pvt. Ltd,
B-2, Nagar Rd, Somnath Nagar, Vadgaon Sheri,
Pune - 411014
Landmark: Inorbit mall

Contact Person : Gargi / Priyanka

Contact Number : +91-20-67100018 / +91-20-67100036

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