Jump to content
ChetanaSforum
Sign in to follow this  
uttam.siva

(0-5 Years) 'AMAZON INDIA' : Walk-In : Customer Service Associates : On 9-14 September 2019 @ Pune

Recommended Posts

(0-5 Years) 'AMAZON INDIA' : Walk-In : Customer Service Associates : On 9-14 September 2019 @ Pune

Amazon Development Centre (India) Pvt. Ltd.

AMAZON.png

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

(0-5 Years) Walk-In : Customer Service Associates @ Pune

We are hiring for Voice and Chat Process (Work from office) / Voice Process (Work from Home).

Job Position : Customer Service Associate

Job Designation : Associate / Senior Associate (Non-Technical)

Job Type : Full Time, Permanent

Job Category : ITES | BPO

Walk-In Location : Pune, Maharashtra

Job Location : Pune, Maharashtra

Compensation :
# Voice and Chat Process (Work from office) :: Salary: 1.87 - 3.09 Lakh p.a.
# Voice Process (Work from Home) :: Salary: 2.7- 3.25 Lakh p.a.
# Additional Benefits: Meal Vouchers, Transport Allowance (Only for Work from Office), Night Shift Allowance, Over Time Payout, Internet Allowance (Only for Work from Home)

Qualification - Eligibility Criteria : (Mandatory) 
# Minimum qualification is 10+2
# Any Graduate / PG is eligible to apply.

Desired Experience : 0 to 5 Years

Key Skills : Customer Support, Voice Process, Chat Process, Customer Service, Customer Care, Customer Focus, Voice Support

Job Description :
# An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required :
# Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
# Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media 
- Ability to successfully adapt to changes in the work environment
# Customer Focus: 
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions 
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
# Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : From 9th to 14th September 2019

Walk-In Time : 11 AM to 3 PM only

Walk-In Venue : 
Amazon Development Centre Pvt. Ltd,
B-2, Nagar Rd, Somnath Nagar, Vadgaon Sheri,
Pune - 411014
Landmark: Inorbit mall

Contact Person : Gargi / Priyanka

Contact Number : +91-20-67100018 / +91-20-67100036


Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  



  • GET DAILY JOB ALERTS

    Instructions Here

  • Our picks

  • Similar Content

    • By chetanaforum
      NEW FRESHER WALK-IN & OFF-CAMPUS
      ---
      WIPRO : BE / BTECH / MTECH : Project Engineers : Last Date - 3 October 2019 @ ALL INDIA
      JOB DETAILS
      ---
      RR JOB FAIR : Off-Campus : Multiple Companies : On 18 September 2019 @ Bangalore
      JOB DETAILS
      ---
      SS CONSULTING : Walk-In : Associate Software Developers : On 16-19 September 2019 @ Chennai
      JOB DETAILS
      ---
      MAXVAL-IP SERVICES : Walk-In : Trainees : On 23-27 September 2019 @ Bangalore
      JOB DETAILS
      ---
      ALGORITZ : Walk-In : SEO : On 16-17 September 2019 @ Chennai
      JOB DETAILS
      ---
      ROOT INFO SOLUTIONS : Off-Campus : 2017 / 2018 / 2019 Passout : Developers : On 21 September 2019 @ NCR
      JOB DETAILS
      ---
      ACCENTURE : VSP Off-Campus Hiring 2020 @ ALL INDIA
      JOB DETAILS
      ---
      POORNAM INFO VISION : Off-Campus : BE / BTECH : Jr. Software Engineers - Trainees : On 17 September 2019 @ Tamilnadu / Kerala
      JOB DETAILS
      ---
      NTRUST INFOTECH : Walk-In : BE / BTECH / MCA / MSC : On 10-20 September 2019 @ Chennai
      JOB DETAILS
      ---
      REPLICON : Bachelors Degree in Science / Engineering : On 5-30 September 2019 @ Bangalore
      JOB DETAILS
      ---
      OJAS INNOVATIVE TECHNOLOGIES : Walk-In : Trainee Software Developers : On 16-20 September 2019 @ Hyderabad
      JOB DETAILS
      ---
      HCL : BE / BTECH : Software Engineers @ Noida / Chennai / Pune / Bangalore
      JOB DETAILS
      ---
      AMEEX : Off-Campus : BE / BTECH / MCA / MSC : 2018 / 2019 Passout : On 20 September 2019 @ Chennai
      JOB DETAILS
      ---
      HCL : Off-Campus : BE / BTECH / MCA : Last Date - 22 September 2019 @ Tamilnadu
      JOB DETAILS
      ---
      FOIWE INFO GLOBAL : alk-In : Systems Analysts : On 11-17 September 2019 @ Bangalore
      JOB DETAILS
      ---
      MPHASIS : BE / BTECH / MCA : Trainee Associate Software Engineers @ Bangalore
      JOB DETAILS
      ---
      [ UPDATED ] HOW TO GET JOB ALERTS on time ? - EMAILS, FACEBOOK, GOOGLE+, TWITTER
      ALL DETAILS
      ---
      NTRUST INFOTECH : Walk-In : BE / BTECH / MCA / MSC : On 12-20 September 2019 @ Chennai
      JOB DETAILS
      ---
      ROOT INFO SOLUTIONS : Off-Campus : Developers : On 21 September 2019 @ NCR
      JOB DETAILS
      ---
      PERCEPTIVE ANALYTICS : Off-Campus : BE / BTECH / MCA @ Hyderabad
      JOB DETAILS
      ---
      SAMSUNG : BE / BTECH / ME / MTECH : 2018 / 2019 Passout : R&D Engineers / White Box Test Engineers @ NCR
      JOB DETAILS
      ---
      DELL : Software Engineers @ Bangalore
      JOB DETAILS
      ---
      EUROFINS : 2018 / 2019 Passout : Associate Product Support Specialists @ Bangalore
      JOB DETAILS
      ---
      INFOVIEW TECHNOLOGIES : Off-Campus : BE / BTECH : On 21 September 2019 @ Tamilnadu / Kerala
      JOB DETAILS
      ---
      REPLICON : Off-Campus : BE / BTECH : Last Date - 29 September 2019 @ Bangalore
      JOB DETAILS
      ---
      ALL WALK-IN / OFF-CAMPUS LIST HERE
      JOB DETAILS
      ---
    • By chetanaforum
      (FRESHERS) 'HCL TECHNOLOGIES' : Off-Campus : BE / BTECH : Graduate Engineer Trainees : On 21 September 2019 @ Pune / NCR
      Profound Edutech Pvt Ltd
      - Exclusive Job for Chetanaites...

      Recruitment for the company - HCL Technologies

      Over the past decade, HCL has been one of the fastest growing technology companies not only in India but in the world – even during the depths of the economic downturn. What has been the source of HCL’s success during this period of economic turmoil? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “ideapreneurs,” empowered – indeed, expected – to develop innovative solutions to operational and customer challenges.
      Dear ChetanaS,
      We would like to publish below job requirement in your ChetanaSforum.com
       
      (Freshers) Walk-In : Pooled Off-Campus : BE / B.Tech : 2018 / 2019 Passout : Graduate Engineer Trainees @ Pune (Maharashtra)
      Greetings to ChetanaS from Placement Team of 'Profound Edutech Pvt Ltd' ! We are organizing a Pooled Off-Campus event for the company 'HCL Technologies'. The event details are as mentioned below: 
      Our MNC client, HCL Technologies is looking to hire 2018/2019 batch Freshers and We (Profound Edutech) are arranging Campus Drive for them. We are happy to inform you that Profound Edutech will be arranging a Mega Open Campus Drive by HCL Technologies for 2019/2018 Batch in Pune.
      Recruiting Company : HCL
      # We Profound Edutech are arranging the campus drive for them
      Job Position : Graduate Engineer Trainee
      Job Category : IT | Software
      Walk-In Location : Pune, Maharashtra
      Job Location : Noida, NCR
      Compensation : Rs. 2.6 LPA
      Qualification - Eligibility Criteria : (Mandatory) 
      # BE/B.Tech (CS/IT/EC/Electronics & Electrical Branch)
      - Only 2019/2018 Batch Passouts
      - 70% and above throughout in academics in 10th/12th/Degree
      Desired Experience : 0 Years
      Bond : 18 Months
      Skills :
      - Time management skills, flexible and adaptable.
      - Excellent communication skills (verbal & written)
      - Excellent presentation skills
      - Ability to work in a culturally diverse environment and get along fairly well with people from different nationalities is also a plus.
      - Problem Solving and Decision-Making – Working with others to identify, define and solve problems, which includes making decisions about the best course of action.
      - Team Player: As most of the jobs involve working in one or more work groups, you should have the ability to work with others in professional manner to achieve a common goal.
      Responsibilities :
      - Adhering to SLAs defined by the business/client
      - Helping team members in case of Technical/Operational Problems and Issues
      - Handling Incidents related to backups
      - Raising Change Requests for approvals and implementing the change accordingly
      - Troubleshooting technical issues related to backups
      - Ensuring that the processes are adhered to while working on any problem incident/change request         
      - Responsible for successful completion of Installation and configuration of backup software upgrades/patches etc.
      - Responsible for building / maintaining a test environment along with the team
      - Improves and maintains customer and employee satisfaction by the way of quality in the day to day tasks
      - Suggesting new technologies and design changes as and when applicable
      - Contributing to the overall Backup/Restoration Strategy for 24x7 operation support
      Interview Process :
      - Pre-placement Talk
      - Aptitude Test
      - Technical Interview (1-1)
      - HR Evaluation
      Terms and Conditions :
      - Willing to work in 24*7 environment and any assignment.
      - Student must have Passport and PAN card (if not having, please apply for these documents immediately.)
      Imp Note :
      # Shortlisted and eligible candidates will be informed further details by Email/ SMS...No calls regarding this will be entertained.
      # Profound/Client reserves all rights to change/modify/postpone/cancel this event without any prior information.
      # Profound does not charge any money for any Campus Event and has neither authorized any one to collect any amount.
      # For all Walkins at company locations, students are requested to re-confirm details before attending (wherever required)
      Please Carry below documents (mandatory) :
      # Updated Resume - Multiple Copies
      # A printout of this ChetanaS job posting
      # Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License)
      # Passport Size Photograph
      # College ID Card
      Note: You can mention the reference as 'ChetanaS'.
      Walk-In Date : On 21st September 2019 (Saturday)
      # Will be Informed later to Shortlisted Students
      Campus Drive Location : Pune
      Campus Venue : Exact Venue will be informed later to the Shortlisted Students
      Contact Person : Placement Officer
      How to Apply for this Job ?
      Register Online Here
      Note: Deadline to Apply - Before 20th September 2019 till 10AM (Applications received after deadline may NOT be considered).
      Note: Apply before the link is expired/removed.
×