Jump to content
ChetanaSforum
Sign in to follow this  
uttam.siva

(FRESHERS) 'ROYAL BANK OF SCOTLAND (RBS)' : Walk-In : BA / BCOM / BBA / BSC : 2017 / 2018 Passout : CS&O Analysts : On 11 April 2019 @ Chennai

Recommended Posts

(FRESHERS) 'ROYAL BANK OF SCOTLAND (RBS)' : Walk-In : BA / BCOM / BBA / BSC : 2017 / 2018 Passout : CS&O Analysts : On 11 April 2019 @ Chennai

Royal Bank of Scotland (RBS)

r-b-s-logo.png

Why RBS?
RBS doesn’t just provide you with an exciting work and a generous pay package. We take pride in ensuring your personal and professional developments are first and foremost. You will have access to a range of development and learning programs, services and support designed to help you manage and balance your work/life priorities.
Whether its retirement planning, supporting a charity close to your heart or taking care of your well-being, RBS makes sure you are taken care of. For more information on our benefits, please visit our website.
At RBS, our purpose is to serve customers well. We serve around 24 million customers across the globe, and our aim is to consistently meet their needs wherever they find us. Our ambition is to become the UKs number-one bank for customer trust, service and advocacy by 2020. Our global workforce is integral to helping us achieve this goal.
With colleagues across 5 main states, and connected across-the-globe by common values and a unified ambition, RBS India delivers vital bank functions that help us offer truly round-the-clock support to our UK customers, and 24/7 banking to our international customers.
RBS welcomes applications from all sections of the community

(Freshers) BA / BCOM / BBA / BSC : 2017 / 2018 Passout : CS&O Analysts @ Chennai (Tamilnadu)

Job Details :
# Job Title: Customer Service and Operations Analyst
# Reference: 86812
# Brand: RBS
# Category: Operations and Contact Centre
# Posted: 01.04.19
# Closes: 11.04.19
# Eligibility Criteria: Fresher (BA, BCom, BBA, BSc (Non-IT)) (2017-2018 Results Declared Graduates only)

Event Details :
# Date: 11 April 2019
# Time: 10 AM to 12 PM
# Venue: Olympia Technology Park, 8th Floor, SIDCO Industrial Estate, Guindy, Chennai - 600032
# Contact Person: Kandesh Kumar

Note:
1. You will not receive the conformation mail since it is a direct walk-in, kindly step in if you meet the above eligibility criteria.
2. Candidates who had already taken the online test in the last 3 months are not eligible for this role.

Purpose of the Role :
# This role requires the individual to deliver successful customer/business outcomes, by processing/authorising/investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures.

As a CS&O Analyst, your key responsibilities will be :
# Manage interactions with the end customers
# Maintain accuracy/customer satisfaction as per the guidelines/parameters
# Interaction with the onshore teams as and when required
# Ensure meeting the SLAs
# Process adherence and maintaining accuracy levels
# Ensuring customer satisfaction scores are as per the benchmarks
# Ensuring internal quality scores are achieved as per the benchmarks
# Contribute to building process capability and participate cross training
# Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
# Support process training and knowledge sharing within the team
# Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
# Capture and collate MI as required according to recognised processes and practices
# Complete all mandatory training/accreditations as applicable to your role and your team
# Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
# Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
# Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
# Review processing errors and customer complaints to identify trends and training needs
# Comply with Our Code, all RBS policies, How we manage RBS, and if applicable How we manage our Business, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the Yes check to guide and support decision-making.

The Skills you’ll need :
# Fresher (BA, BCom, BBA, BSc (Non-IT)) (2017-2018 Results Declared Graduates only)
# Be aware of changes in trends/policies/regulations as applicable to your business
# Understanding of the industry and customers
# Thorough understanding of product and processes, banking systems
# Good knowledge of Banking, Customer Service, MS Office, Back Office, Live person is essential.
# CANDIDATE NEED TO BE COMFORTABLE WITH THE WORKING HOURS (24*7 Rotational Shifts).

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  



  • GET DAILY JOB ALERTS

    Instructions Here

  • Our picks

  • Similar Content

    • By chetanaforum
      (FRESHERS) 'SYBRANT TECHNOLOGIES' : Walk-In : Image Editors / Photoshop Editors : On 22-30 April 2019 @ Chennai
      Sybrant Technologies Pvt. Ltd.
      - Exclusive Job for Chetanaites...

      Dear ChetanaS,
      We would like to publish below job requirement in your ChetanaSforum.com
       
      (Freshers) Walk-In : Image Editors / Photoshop Editors @ Chennai
      Note from Company: This is a direct job. There will NOT be any Training/ Recruitment/ Registration/ Consulting fees collected from candidates before/after the placement.
      Greetings to ChetanaS from Sybrant Technologies ! We have an urgent requirement for the below mentioned job opportunity. 
      Job Position : Image Editor/Photoshop Editor
      Job Type : Contract for 3 Months
      - Based the Performance it will be considered as Permanent
      Job Category : IT | Software
      Walk-In Location : Chennai, Tamilnadu
      Job Location : Chennai, Tamilnadu
      Number of Vacancies : 15
      Qualification - Eligibility Criteria : (Mandatory) 
      # Should be a Graduate
      Desired Experience : 0 to 1 Years
      Job Description :
      # Ability to handle E- commerce on various web platforms, Adding Contents, Content Editing, Image Collection and Image Description. 
      # Must be tech savvy and should also possess decent computer skills. 
      # Proficient using Microsoft Suite, excellent keyboard skills and comfortable with understanding client requirement. 
      # Good written and oral communication skills. added 
      # Photoshop Knowledge must.
      Please Carry below documents (mandatory) :
      # Updated Resume Copy
      # A printout of this ChetanaS job posting
      # Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
      Note: You can mention the reference as 'ChetanaS'.
      Walk-In Date : From 22nd to 30th April 2019
      Walk-In Time : 10:00 AM to 6:00 PM only
      Walk-In Venue : 
      Sybrant Technologies Pvt Ltd,
      No. 22/2, 1st Floor, Sardar Patel Road,
      Opp Gandhi Nagar Bus Depot, Adyar,
      Chennai - 600020
      Contact Person : Shubhashree (HR)
      Contact Number : +91-9841070219, +91-44-24453822
    • By chetanaforum
      (FRESHERS) 'SYBRANT TECHNOLOGIES' : Walk-In : Web Researchers / Data Analysts : On 22-30 April 2019 @ Chennai
      Sybrant Technologies Pvt. Ltd.
      - Exclusive Job for Chetanaites...

      Dear ChetanaS,
      We would like to publish below job requirement in your ChetanaSforum.com
       
      (Freshers) Walk-In : Web Researchers / Data Analysts @ Chennai
      Note from Company: This is a direct job. There will NOT be any Training/ Recruitment/ Registration/ Consulting fees collected from candidates before/after the placement.
      Greetings to ChetanaS from Sybrant Technologies ! We have an urgent requirement for the below mentioned job opportunity. 
      Job Position : Web Researcher / Data Analyst
      Job Type : Contract for 3 Months
      - Based the Performance it will be considered as Permanent
      Job Category : IT | Software
      Walk-In Location : Chennai, Tamilnadu
      Job Location : Chennai, Tamilnadu
      Number of Vacancies : 40
      Qualification - Eligibility Criteria : (Mandatory) 
      # Should be a Graduate
      Desired Experience : 0 to 1 Years
      Job Description :
      # Extract the financial statements from PDF to Templates Excel File
      # Basic knowledge on Financial Statements such as P&L Account & Balance Sheet
      # Willing to learn and must be a quick learner
      # Attention to detail and should be familiar with number capturing.
      Please Carry below documents (mandatory) :
      # Updated Resume Copy
      # A printout of this ChetanaS job posting
      # Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
      Note: You can mention the reference as 'ChetanaS'.
      Walk-In Date : From 22nd to 30th April 2019
      Walk-In Time : 10:00 AM to 6:00 PM only
      Walk-In Venue : 
      Sybrant Technologies Pvt Ltd,
      No. 22/2, 1st Floor, Sardar Patel Road,
      Opp Gandhi Nagar Bus Depot, Adyar,
      Chennai - 600020
      Contact Person : Shubhashree (HR)
      Contact Number : +91-9841070219, +91-44-24453822
×