Jump to content
ChetanaSforum
Sign in to follow this  
uttam.siva

(FRESHERS) 'ROYAL BANK OF SCOTLAND (RBS)' : Walk-In : BA / BCOM / BBA / BSC : 2017 / 2018 Passout : CS&O Analysts : On 11 April 2019 @ Chennai

Recommended Posts

(FRESHERS) 'ROYAL BANK OF SCOTLAND (RBS)' : Walk-In : BA / BCOM / BBA / BSC : 2017 / 2018 Passout : CS&O Analysts : On 11 April 2019 @ Chennai

Royal Bank of Scotland (RBS)

r-b-s-logo.png

Why RBS?
RBS doesn’t just provide you with an exciting work and a generous pay package. We take pride in ensuring your personal and professional developments are first and foremost. You will have access to a range of development and learning programs, services and support designed to help you manage and balance your work/life priorities.
Whether its retirement planning, supporting a charity close to your heart or taking care of your well-being, RBS makes sure you are taken care of. For more information on our benefits, please visit our website.
At RBS, our purpose is to serve customers well. We serve around 24 million customers across the globe, and our aim is to consistently meet their needs wherever they find us. Our ambition is to become the UKs number-one bank for customer trust, service and advocacy by 2020. Our global workforce is integral to helping us achieve this goal.
With colleagues across 5 main states, and connected across-the-globe by common values and a unified ambition, RBS India delivers vital bank functions that help us offer truly round-the-clock support to our UK customers, and 24/7 banking to our international customers.
RBS welcomes applications from all sections of the community

(Freshers) BA / BCOM / BBA / BSC : 2017 / 2018 Passout : CS&O Analysts @ Chennai (Tamilnadu)

Job Details :
# Job Title: Customer Service and Operations Analyst
# Reference: 86812
# Brand: RBS
# Category: Operations and Contact Centre
# Posted: 01.04.19
# Closes: 11.04.19
# Eligibility Criteria: Fresher (BA, BCom, BBA, BSc (Non-IT)) (2017-2018 Results Declared Graduates only)

Event Details :
# Date: 11 April 2019
# Time: 10 AM to 12 PM
# Venue: Olympia Technology Park, 8th Floor, SIDCO Industrial Estate, Guindy, Chennai - 600032
# Contact Person: Kandesh Kumar

Note:
1. You will not receive the conformation mail since it is a direct walk-in, kindly step in if you meet the above eligibility criteria.
2. Candidates who had already taken the online test in the last 3 months are not eligible for this role.

Purpose of the Role :
# This role requires the individual to deliver successful customer/business outcomes, by processing/authorising/investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures.

As a CS&O Analyst, your key responsibilities will be :
# Manage interactions with the end customers
# Maintain accuracy/customer satisfaction as per the guidelines/parameters
# Interaction with the onshore teams as and when required
# Ensure meeting the SLAs
# Process adherence and maintaining accuracy levels
# Ensuring customer satisfaction scores are as per the benchmarks
# Ensuring internal quality scores are achieved as per the benchmarks
# Contribute to building process capability and participate cross training
# Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
# Support process training and knowledge sharing within the team
# Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
# Capture and collate MI as required according to recognised processes and practices
# Complete all mandatory training/accreditations as applicable to your role and your team
# Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
# Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
# Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
# Review processing errors and customer complaints to identify trends and training needs
# Comply with Our Code, all RBS policies, How we manage RBS, and if applicable How we manage our Business, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the Yes check to guide and support decision-making.

The Skills you’ll need :
# Fresher (BA, BCom, BBA, BSc (Non-IT)) (2017-2018 Results Declared Graduates only)
# Be aware of changes in trends/policies/regulations as applicable to your business
# Understanding of the industry and customers
# Thorough understanding of product and processes, banking systems
# Good knowledge of Banking, Customer Service, MS Office, Back Office, Live person is essential.
# CANDIDATE NEED TO BE COMFORTABLE WITH THE WORKING HOURS (24*7 Rotational Shifts).

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  



  • GET DAILY JOB ALERTS

    Instructions Here

  • Our picks

  • Similar Content

    • By chetanaforum
      Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform.
      Job Position: Associate Quality Services / Device Associate – Software Testing
      Job Category: IT Software Jobs
      Job Location: Chennai
      Key Skills: Software Testing, Root Cause Analysis, Test Data, Test Cases, Data Reporting
      Qualification Criteria:
      - BE/ BTech or BCA/ MCA/ BSC/ MSC in any discipline
      - 0-1 year (Max) of experience
      - Only immediate joiners can apply
      - Candidate pursuing graduation or awaiting results will not be eligible to apply
      - Candidates who have appeared in the last 6 months are not eligible to re-apply
      Job Description:
      - Role: Testing Engineer
      - Execute test plans & test cases, creating test data, and reporting results in a timely, clear, and concise manner.
      - Should be able to understand the functionality of the project/product.
      - Should have the ability to stay connected with changing requirements and documentation.
      - Should be able to actively look for gaps in test cases and look beyond test cases for issues/bugs.
      - Should execute processes to thoroughly test product changes.
      - Should be agile and be responsive to changing priorities in projects and be quick at changing course of testing.
      - Should have the ability to backtrack and do a root cause analysis of bugs/issues.
      Roles and Responsibilities (This includes, but is not limited to):
      - Follows pre-defined SOP, standard test methods, and/or processes.
      - Executes test cases for small, simple components and/or features related to apps, services, or devices to ensure they are operating as designed. Meets daily productivity and quality targets. Logs bugs/failures related to the execution of test instructions and/or quality mechanisms. Tracks resolution per service level agreements (SLAs).
      - Contributes to project improvement ideas to simplify the daily routine when applicable. Impacts the quality of assigned components and features. You acquire knowledge from peers, on the job training, and via Device and Quality team provided content (e.g., SharePoint, Wiki, etc.)
      Check Job Details & Apply Online Here
      Check All Recent AMAZON Jobs Here
    • By chetanaforum
      CHECK LATEST JOBS HERE [ ALL JOBS ]
      ALL NEW JOBS LIST
      ---
      CHECK LATEST FRESHERS OFF-CAMPUS JOBS HERE
      OFF-CAMPUS DRIVES LIST
      ---
      CHECK ALL JOBS IN YOUR LOCATION HERE
      JOBS IN ALL CITIES
      ---
      CHECK ALL JOBS IN YOUR TECHNOLOGY HERE
      JOBS IN ALL SKILLS
      ---
      AMAZON INDIA : Entry Level Hiring for Software Testing @ Chennai
      JOB DETAILS
      ---
      GOLDMAN SACHS : Off-Campus : Graduates & Post-Graduates : Engineering Campus Hiring Program
      JOB DETAILS
      ---
      CODEBOARD TECHNOLOGY : Off-Campus : Junior Software Engineers @ Chennai
      JOB DETAILS
      ---
      INFORMATICA : Associate QA Engineers @ Bangalore
      JOB DETAILS
      ---
      EMTEC INC : Mega Off-Campus Recruitment Drive 2020, Online Test on 9 August 2020
      JOB DETAILS
      ---
      AMAZON INDIA : Mega Recruitment for Programmer Analysts @ Hyderabad
      JOB DETAILS
      ---
      QBRIK INFORMATION TECHNOLOGIES : Off-Campus : BE / BTECH : Software Developers @ Chennai
      JOB DETAILS
      ---
      AGIRA TECHNOLOGIES : Off-Campus : Market Research Analysts @ Chennai
      JOB DETAILS
      ---
      RELIANCE JIO : Graduate Engineer Trainees @ Bangalore
      JOB DETAILS
      ---
      RELIANCE JIO : Graduate Engineer Trainees @ Mumbai
      JOB DETAILS
      ---
      QUALCOMM : Engineers @ Hyderabad
      JOB DETAILS
      ---
      CODEBOARD TECHNOLOGY : Off-Campus : Junior Software Engineers @ Chennai
      JOB DETAILS
      ---
      PROWESSTICS IT : Off-Campus : Software Engineer Trainees @ Chennai
      JOB DETAILS
      ---
      2H DIGITAL : Off-Campus : Web Developer Interns @ Bangalore
      JOB DETAILS
      ---
      ADINATH SOLUTION : Off-Campus : Trainees @ Pune
      JOB DETAILS
      ---
      QUALITLABS : Off-Campus : BE / BTECH / MCA : Software Testing @ Hyderabad
      JOB DETAILS
      ---
      MCAFEE : Software Development Engineer in Test - Entry Level @ Bangalore
      JOB DETAILS
      ---
×