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    • By uttam.siva
      (0-5 Years) 'AMAZON INDIA' : Walk-In : Customer Service Associates : On 21-23 August 2019 @ Pune
      Amazon Development Centre (India) Pvt. Ltd.

      Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
      Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth's most customer-centric company.
      About the Customer Service Team
      Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
      Building on Amazon's global mission of being the 'Earth's most customer-centric company', the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.
      Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.
      (0-5 Years) Walk-In : Customer Service Associates @ Pune
      We are hiring for Customer Service Associates Work from Office and Work from Home (Full Time and Contractual Opportunity).
      Job Position : Customer Service Associate
      Job Designation : Associate / Senior Associate (Non-Technical)
      Job Type : Full Time and Contractual opportunity
      Job Category : ITES | BPO
      Walk-In Location : Pune, Maharashtra
      Job Location : Pune, Maharashtra
      Compensation :
      # Chat: 1.87 - 1.95 Lakh p.a.
      # International Voice: 2.57 - 3.09 Lakh p.a.
      # Work from Home: 1.87- 3.25 Lakh p.a.
      # Additional Benefit:  Meal Vouchers, Transport Allowance, Night Shift Allowance, Over Time Payout, Internet Allowance (Only for work from Home)
      Qualification - Eligibility Criteria : (Mandatory) 
      # Minimum qualification is 10 + 2
      # Any Graduate / PG is eligible to apply.
      Desired Experience : 0 to 5 Years
      Key Skills : BPO, Customer Service, Customer Care, International Voice, Voice Process, Customer Focus, Call Center, Voice Support, Customer Support
      Job Description :
      # An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
      Knowledge and Skills Required :
      # Communication Skills:
      - Excellent communication skills (written and verbal)
      - Ability to communicate correctly and clearly with all customers
      - Excellent documentation skills
      - Good comprehension skills ability to clearly understand and state the issues customers present
      - Ability to concentrate follow customers issues without distraction to resolution
      - Good composition skills ability to compose a grammatically correct, concise, and accurate written response
      - Work successfully in a team environment as well as independently
      # Computer Knowledge/Skills:
      - Ability to use a desktop computer system
      - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
      - Excellent typing skills
      - Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
      - Demonstrates an ability to successfully navigate websites
      - Demonstrates a proficient knowledge of email applications
      - Demonstrates an ability to learn in various media 
      - Ability to successfully adapt to changes in the work environment
      # Customer Focus: 
      - Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
      - Ability to empathize with and prioritize customer needs
      - Demonstrates interpersonal skills with a diverse customer base
      - Demonstrates conflict resolution, negotiation, and de-escalation skills
      - Demonstrates ownership to resolve challenging customer issues, escalating when necessary
      - Ability to determine customer needs and provide appropriate solutions 
      - Maintain regular and reliable attendance, including the daily schedule as assigned
      - Flexible with the working schedule; may be expected to work weekends, holidays and events
      - Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
      # Problem Solving Skills:
      - Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
      - Ability to approach problems logically and rationally
      - Action oriented and self-disciplined
      - Organized and detail-oriented
      - Ability to quickly and effectively prioritize work time in various departments to meet business need
      - Ability to maintain composure in highly escalated situations
      - Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
      Please Carry below documents (mandatory) :
      # Updated Resume Copy
      # Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)
      Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
      Walk-In Date : From 20th to 23rd August 2019
      Walk-In Time : 11 AM to 3 PM only
      Walk-In Venue : 
      Amazon Development Centre Pvt. Ltd,
      B-2, Nagar Rd, Somnath Nagar, Vadgaon Sheri,
      Pune - 411014
      Landmark: Inorbit mall
      Contact Person : Gargi / Priyanka
      Contact Number : +91-20-67100018 / +91-20-67100036
    • By uttam.siva
      (FRESHERS) 'WIPRO' : Walk-In : Arts, Science, Commerce and Engineering Graduates : Service Desk : On 21-23 August 2019 @ Bangalore / Hyderabad / Pune
      Wipro Technologies

      (Freshers) Walk-In : Arts, Science, Commerce and Engineering Graduates : 2019 Passout : Service Desk @ Bangalore / Hyderabad / Pune
      Job Position : Service Desk
      Job Details :
      # At Wipro, we believe in creating a world brighter and bolder than today, where innovation is not simply a notion but an inherent part of our culture. Start your journey towards this world of infinite possibilities today!
      # We are looking for candidates, who, can help us create a seamless, personalized experience for our customers and stakeholders through innovative solutions.
      # The opportunity under Service Desk Hiring is open for Arts, Science, Commerce and Engineering Graduates of 2019 batch from various streams who are aspiring to launch a dynamic career in the IT industry with Wipro. Please read on for further information regarding who we are looking for, eligibility criteria and application guidelines.
      Job Description :
      # Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web
      # Excellent communication skills required as you will work in International Voice Support
      # Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
      # Responding in a timely manner to service issues, request, and take care of the complete operations.
      # Troubleshoot system and network problems, diagnosing and solving hardware or software faults
      # Provide support, including procedural documentation and relevant reports
      # Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services
      # Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)
      Education :
      # 10th Standard – Pass
      # 12th Standard – Pass
      # Graduation – Pass
      # Year of Passing: 2019 Only
      # Qualification: All Arts, Science, Commerce and Engineering Graduates (Diploma/ ME/ MTech/ MBA/ MCA/MSc streams are NOT eligible)
      Other Criteria :
      # Candidates must have a full-time degree course recognized by the Central/ State Government of India.
      # All arrears and backlogs need to be cleared at the time of selection process.
      # Candidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.
      # Candidate who has appeared in any Selection Process at Wipro in the last three months is not eligible.
      # Candidate must not have more than three years of gap, if any, between 10th and graduation.
      # Candidate must be willing to work in a 24*7 shift environment and relocate to any location within India.
      Selection Process :
      # Group Discussion
      # Technical Interview
      # HR Interview
      Walk-In Dates :
      # On 21st to 23rd August 2019, 10 AM - Wipro, Gate No. 6, Electronics City, Hosur Road, Bangalore
      # On 21st August 2019, 10 AM - Wipro, 203, 115/1, ISB Rd, Financial District, Nanakramguda, Hyderabad - 500032
      # On 21st to 23rd August 2019, 10 AM - Wipro, Phase 2, Rajiv Gandhi Infotech Park, Hinjewadi, Pune
      Please Carry below documents (mandatory) :
      # Updated Resume Copy
      # Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)
      Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
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