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(FRESHERS) 'TRIGENT SOFTWARE' : Off-Campus : L1 Technical Support Engineers @ Bangalore / NCR

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(FRESHERS) 'TRIGENT SOFTWARE' : Off-Campus : L1 Technical Support Engineers @ Bangalore / NCR

Trigent Software Ltd

- Exclusive Job for Chetanaites...

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Dear ChetanaS,

We would like to publish below job requirement in your ChetanaSforum.com
 
(Freshers) Off-Campus : L1 Technical Support Engineers @ Bangalore / Gurgaon

Note from ChetanaS: This is NOT a direct Walk-In. You need to apply through ChetanaS at given URL/EMAIL, and Only shortlisted candidates will be called for personal interview. 

Greetings to ChetanaS from Trigent Software ! We have an huge requirement for L1 Technical Support Engineer. 

Job Position : L1 Technical Support Engineer

Job Designation : Service Desk Associate - Tech Support

Job Category : IT | Tech Support

Job Location : Bangalore / Gurgaon

Note: Only those willing to relocate to BANGALORE / GURGAON should apply.

Compensation :
# CTC: 18500, Take Home 15.5 K plus Incentives and Shift Allowances

Transport : 2 Way Pick/Drop

Qualification - Eligibility Criteria : (Mandatory) 
# Bachelor Degree or 3 Year Diploma

Desired Experience : 0 Years

Good to Have : Technical Certification like A+, Network +, Security +, CCNA, MCP, MCSP etc

Job Description :
# Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
# Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
# Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
# Provides resolution to customer based on in scope processes
# Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
# Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
# Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
# Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

..................................................

How to Apply for this Job ?

* This is NOT a direct Walk-In. You need to apply at given Email Id, and Only shortlisted candidates will be called for test/interview. 

* Please apply ONLY IF you have above mentioned skills. Clearly mention the same in your resume. Otherwise, your resume will NOT be considered. 

If eligible, Please send your resume at : trigent_he@ChetanaSforum.com

Job Code : CHETANAS

Please mention the Subject Line of your Email in the below format :

[ Job Code ] - [ Job Position ] - [ Your Current Location ] - [ Qualification | Branch ] - [ Year of Passout ] - [ Years of Experience ]

Examples :

CHETANAS - L1 Technical Support Engineer - Bangalore - B.Tech (CSE) - 2018 - 0 Years

CHETANAS - L1 Technical Support Engineer - Gurgoan - Diploma (CSE) - 2017 - 6 months

* You must apply exactly in the above mentioned format only. Otherwise, resumes will NOT be considered.

Please do not forget to furnish the following details in the body of your mail. This is very IMPORTANT.

Full Name | Date of Birth:
Highest Qualification | Branch | Year of Passout:
College Name | University Name:
Aggregate % in 10th:
Aggregate % in 12th:
Aggregate % in Graduation | Post-Graduation:
Your Technical Skills:
Any Courses/Certifications Completed:
Your Current Location:
Willing to relocate? (Yes/No):
Contact Email Id:
Contact Numbers:

..................................................

Important Note from ChetanaS : If you get a failure notice or unable to apply, Please check detailed instructions here.


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