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(FRESHERS / EXPERIENCED) 'AMAZON INDIA' : Walk-In : Technical Customer Support : On 5 January 2019 @ NCR / Bangalore

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(FRESHERS / EXPERIENCED) 'AMAZON INDIA' : Walk-In : Technical Customer Support : On 5 January 2019 @ NCR / Bangalore

Amazon Development Centre (India) Pvt. Ltd.

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Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

(Freshers / Experienced) Walk-In : TCSA (Tech Support) @ Gurgaon

Job Position : Technical Customer Support Associate (TCSA)

Job Designation : Associate / Senior Associate (Technical)

Job Type : Permanent Job, Full Time

Job Category : ITES | BPO

Walk-In Location : Gurgaon, Haryana

Job Location : Bangalore, Karnataka

Desired Experience : 0 to 2 Years

Key Skills : Customer Support, Customer Service, Technical Support, Customer Communication

Job Details :
# We currently have an open opportunity with our Technical Customer Support Team where we are looking for freshers or professionals with less than 2 years of work experience. Basic mandate is good command on English Communication (verbal and written) and zest to learn new technologies.
# We are looking for applicants with 0 to 2 years of experience who would be open to relocate to Bangalore.

Job Description :
# Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazons cloud product line, referred as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon Development Centre (India) Private limited (ADCI), is looking for an experienced and qualified personnel to join its Customer Support team in India focusing on Amazons AWS referred as AWS Support team.
# AWS Customer Service, within ADCI, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
# As an AWS Customer Support Associate, within ADCI, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

In addition, your responsibilities will include, but will not be limited to, the following :
# Providing prompt, efficient, detailed, customer-oriented service to Amazons AWS customers.
# Working with other customer support teams to ensure a consistent and high-quality level of support.
# Being a voice and advocate for our customers when something doesn't feel right.
# Driving projects that improve support-related processes.
# Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
# Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
# Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
# Assisting with customer communication during Amazons AWS critical launches and support events.
# Assuming responsibility for developing detailed knowledge about specific product lines and features.
# Making sure internal knowledge reference pages are updated.
# Driving projects that improve support-related processes.

Basic qualifications :
# Familiarity with Web Technologies and the Internet.
# Experience working directly with customers to resolve issues (Account and billing enquiries handling experience preferred).
# Proficiency in MS Office, with an emphasis on Excel.
# Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
# Ability to work weekends and/or evenings.
# Excellent Written and Spoken Communication Skills.

Preferred qualifications :
# Experience in Technical Support.
# A drive to dig into the details of a system or process to solve customer problems.
# Some college experience in a technical field.
# Excitement to learn new technologies and help customers succeed.
# Excellent oral and written communication skills.
# Proven success in a fast paced support environment.
# Experience building or hosting a website.

Please Carry below documents (mandatory) :
# Please do carry 2 copies of your updated CV.
# Kindly get your LAPTOP (required during the interview process)
# Please do carry any govt. recognized ID proof (DL/Pancard/Aadhar/Passport)
# Please keep the soft/hard copy of this invitation mail in handy.
# Wear something comfortable (a suit is not expected)
# Bring some water, make sure you have a good breakfast/lunch depending on the time of your interviews
# Make sure you have plenty of time to get to the interview venue
# Be yourself (we want to get to know more about you and if you are good fit for Amazon)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : On 5th January 2019

Walk-In Time : 10 AM sharp

Walk-In Venue : 
Amazon Development Centre India Pvt. Ltd.,
Ambience Tower, 7th Floor,
Ambience Corporate Office Tower-II,
Ambience Island, NH-8,
Gurugram - 122002

Contact Person : HR

Contact Number : +91-124-6275004


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