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(EXPERIENCED) 'WIPRO' : Walk-In : Technical Service Desk : On 27 October 2018 @ Guwahati / Hyderabad / Mumbai / Pune

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Wipro (www.wipro.com)


(Experienced) Walk-In : Technical Service Desk @ Guwahati / Hyderabad / Mumbai

Job Details :
# Technical Service Desk (0-1 Years)
# Experience: 0-1 Years
# Work Location: Airoli ~ Hyderabad ~ Pune
# Interview Location: Guwahati/Hyderabad/Mumbai
# Walk-In Date: 27 October 2018
# Wipro Limited, 2nd Floor, Rajgarh Plaza, Rajgarh Rd, Rajgarh, Lachit Nagar, Guwahati - 781003
# Wipro Ltd., Gachibowli, STPI, Tower 4, 1st floor, Hyderabad
# Wipro Ltd, 7th Floor, A Wing, Kensingtone Tower, Hiranandani, Powai, Mumbai.


Job Code : 633084

Job Details :
# Job Tittle: Administrator IT Infra Service Desk
# Work Location: Hyderabad
# Experience: 3-5 Years
# Mandatory Skills: TIS Service Desk

Key skills required for the job are :
# Manage a team of Service Desk Analysts providing support across 24x7
# Responsible for Service Levels ASA, Abandon, FCR etc. and managing team of 15-20 Analysts.  
# Delivery - The incumbent is required to study the DD / transition documents and gain understanding of customer business>
# Contribute to KM activities create / edit SOP s based on any changes in the Support environment.
# Follow quality / security process defined for the engagement
# Independently handle escalated calls, assist the customer to determine problems and provide resolutions on any customer care issues and service problems, assess customers needs.
# Analysis of reports including process dashboards,  team performance reports, initiating appropriate action plans and initiate trainings.

Roles and Responsibilities :
# Mandatory Skills: TIS Service Desk
# Desirable Skills: Language Skills: English Language


How to Apply for this Job ?

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Note: Apply before the link is expired/removed.

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