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APPLY3 - (FRESHERS / EXPERIENCED) 'YES BANK' : Officers @ Mumbai

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Yes Bank

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(Freshers / Experienced) Officers (SAL00004U) @ Mumbai (Maharashtra)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview. 

Job Details :
# Primary Location: India-Maharashtra-Mumbai
# Work Locations: Yes Bank Tower, Ifc Mumbai, YES Bank Tower Indiabulls Finance Centre Tower 2 Senapati Bapat Marg MUMBAI 
# Job: Officer
# Organization: Sales Alternate Channels Outbound Contact Centre
# Schedule: Regular
# Shift: Standard
# Job Type: Full-time
# Day Job
# Job Posting: 12.07.2018, 2:29:30 PM

Duties and Responsibilities :
# Portfolio Management for Bank’s NRI Customers
# Engage with assigned  portfolio of Bank customers for service  and  deepening   relationship
# Customer interactions to be  duly updated in Bank system for audit trail and reference to   future interactions
# Deepening of customer portfolio level benchmarks
# Manage Issues and Maintain complete relationship record for assigned customer accounts
# Enhancing customer wallet size
# Profiling Customer to increase wallet share – Engaging to capture  customer banking habits and inducing to make Yes Bank as primary relationship
# Ensuring customer scoping  being  done with  need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly
# Service to Sales approach established for deepening relationship with  family members and associates  which have been grouped together 

# Acquisition of New To Bank Customers
# To acquire new to bank customers from leads generated through marketing channel and various campaigns
# Referrals generated from existing customers
# Penetration of products across family groups
# Customer Query and Complaint resolution:
# Ensure query resolution of the customers by coordinating with service and operations team
# Resolving all complaints received from preferred customers within the stipulated TAT’s

# Fulfilment of other objectives:
# To actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time. 

Competencies / Skill set required :
# Verbal and written communication skill / listening skills.
# Customer service orientation
# Interpersonal Effectiveness
# Ability to work accurately, under high pressure within fixed and short timeframes
# Result and quality oriented 
# Resilience / Persuasiveness
# Negotiation / Conviction skills
# High energy level and Self motivation

Desired Candidate Profile :
# Graduate Significant experience in a sales department with a good sensibility regarding customer acquisition and portfolio management
# Ability to negotiate, convince clients and increase clients accounts
# Feel at ease with numbers and MS Excel and generally very comfortable with IT
# Proven track record in sales

Qualifications :
# Minimum Graduate or equivalent degree
# Excellent flair of English Language 

Experience :
# 1 to 3 years of experience in sales and / or relationship role (Preferable)
# Fresher’s with excellent communication skill will be considered

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.


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