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(FRESHERS / EXPERIENCED) 'HCL TECHNOLOGIES' : Walk-In : Customer Service Voice : On 16-18 April 2018 @ Pune

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HCL Technologies Limited

[IMG]

HCL Business Services understands these business priorities and is helping organizations transition from operational excellence and SLAs to real-time decision making. HCL helps organizations in not only managing risks and business outcomes effectively, but also delivers a consistent and best-in-class end customer experience. HCL has been a trusted partner to industry's leading organizations, driving underlying process transformation.

(Freshers / Experienced) Walk-In : Customer Service Voice @ Pune

HCL | Walk IN | Customer Service Voice | Banking Process, Pune. HCL is hiring for Banking Voice Process. You are welcomed to attend the walk in for the same if you have experience in Voice Process.

Job Position : Customer Service Voice - Banking Process

Job Designation : Associate/Senior Associate (NonTechnical)

Employment Type : Permanent Job, Full Time

Job Category : BPO / Call Centre / ITES

Walk-In Location : Pune, Maharashtra

Job Location : Pune, Maharashtra

Compensation : INR 1,25,000 - 3,00,000 P.A.

Number of Vacancies : 50

Shifts : Rotational Day Shifts

Working Days : 5 Days

Qualification - Eligibility Criteria : 
# Any Graduate
# UG - Any Graduate - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce, BBA / BMS - Management, BCA - Computers

Desired Experience : 0 to 4 Years
# Minimum 6 Months Experience in International Voice

Eligibility Criteria :
- Excellent Communication Skills in English.
- Confidence and Good thought process is a must.
- Experience of handling international clients .
- Excellent Computer/ Internet Navigation Skills.

Job Description :
- Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base.
- Follow escalation procedures for issues uncontrollable at CSR level.
- Updating different trackers like End User complaint tracker etc.
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : From 16th to 18th April 2018

Walk-In Time : 11 AM to 3 PM only

Walk-In Venue : 
HCL Technologies Limited,
Tower 7, Level Upper, Ground Floor (Wing A & B) Magarpatta, SEZ,
Pune - 411013


Contact Person : Pooja Srivastava


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