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(FRESHERS / EXPERIENCED) 'WIPRO' : Walk-In : Multiple Positions : On 16-25 November 2017 @ Bangalore

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Skypro Technologies Pvt. Ltd.

- Exclusive Job for Chetanaites...


Recruitment for our reputed client - WIPRO


Dear ChetanaS,

We would like to publish below job requirement in your ChetanaSforum.com

(Freshers / Experienced) Walk-In : Multiple Positions @ Bangalore

Note from Company: This is a direct job. There will NOT be any Training/ Recruitment/ Registration/ Consulting fees collected from candidates before/after the placement.

Greetings to ChetanaS from Skypro Technologies ! We have below job openings for our client. 

Job Payroll : Selected candidates will work at client location on SKYPRO payroll.

Job Category : Desktop Support | Hardware | Networking

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore & Over all Karnataka

Qualification - Eligibility Criteria : (Mandatory) 
# BE/B.Tech & Arts & Science Graduates & Diploma


Job Position 1: Desktop Support Engineer L1 (Field Support Engineer)

Job Details :
# Designation: Desktop Support Engineer L1 (Field Support Engineer)
# Experience Required: 0-6 Months
# Salary Details - 8000 to 10 K Salary + Allowances.

# Skill: DESKTOP L1

# Job Description (Certifcation is NOT a Criteria in any of the skill wise guidelines mentioned below)
- Give permanent Fix to the Desktop, Printer problems, basic LAN issues
- Remote Call Closure within Norms
- Follow-up the Checklist(s)
- Load/reload standard build operating system & configurations, aware of Installation & troubleshooting of critical applications & their usage guidelines, Root Cause Analysis for repeat calls.
- All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
- Data submission for Daily, Weekly & Monthly summary report
- For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor approval provide Standby solution to the user.
- Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed
- Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
- Troubleshoot Network connectivity (LAN) issues
- Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved
- Installation of desktop and hardware like CD-ROM, soundcards, etc
- Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
- Software installations such as MS-Office, Acrobat Reader, mail client etc
- Awareness & acceptance for Best Practice roll out.
- Desktop Installation, Movement, Assign & Change
- Installation of anti-virus on desktops and remove Virus
- Configuration of Print devices (network and local) on desktops
- Desktop Configuration - Network, mail client, internet etc
- Co-ordinate with vendors for support


Job Position 2: IT Coordinator

Job Details :
# Designation: IT Coordinator


# Job Description (Certifcation is NOT a Criteria in any of the skill wise guidelines mentioned below)
- The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements
- Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail & Telephone.
- Responsible for understanding the various categories of calls for e.g. issues on Desktop's, Laptop's and Domains. 
- The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user
- Responsible for allocating proper call categories for the incidents and Service Requests
- Adherence to response time is the key responsibility of SD
- Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity 
- Responsible to track engineers availability to assign incidents without violation of the SLA.
- Responsible to monitor the Incident status to respond, resolution as per SLA
- Responsible to ensure proper activity details are updated in tool by all engineers
- Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA
- Responsible to update Escalation Matrix & E-Helpline tool for any changes immediately. 
- Responsible to generate Pending Incident report before defined service desk closure time.
- Responsible to meet Site Incharge & schedule to discuss pending incident report once in a week. 
- Responsible to prepare the MOM and coordinate to close the actions by respective team member
- Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor. 
- Call Escalation as per defined escalation matrix
- Update customer on engineer’s expected arrival time. 
- Update customer on any delays to resolution of an Incident


Job Position 3: Operation - Executive

Job Details :
# Designation: Operation - Executive

# Skill: Operation - Executive

# Job Description (Certifcation is NOT a Criteria in any of the skill wise guidelines mentioned below)
- Manage HR Operational Activities for Academic staff.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
- To ensure offers of employment and associated contract documentation are within HR policy, including appropriate employment checks.
- To undertake any other duties, as may from time to time be required
- Good MS Office skills including, Excel, PowerPoint, Word etc.
- Outstanding interpersonal and communication (both written and verbal) skills.
- Managing emails , Preparing emi-schedules , Ms Excel , Maintaining repository


Skills for Technical Candidates :
# CCNA/ MNA/Hardware & Networking Knowledge are Mandatory.

Skills :
# Good Communication Hindi & English/Kannada

Eligibility Criteria :
# 50% above in Full Academic Session.
# One Year Break can Consider & Should NOT have Backlogs.

Mandatory Documents Need to Carry :
# Updated Resume Copy
# 10th Mark Sheet Xerox Copy
# 12th Mark Sheet Xerox Copy
# Provisional Certificate Xerox Copy OR First to Eight Semester Marks Sheet Copy Xerox
# One Passport Size Photo
# A printout of this ChetanaS job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: You can mention the reference as 'ChetanaS'.

Walk-In Date : From 16th to 25th November 2017

Walk-In Time : 10:00 AM to 2:00 PM only

Walk-In Venue : 
Skypro Technologies Pvt Ltd,
No 5, B J Tower, Ground Floor,
Near - Land Mark Building
Huskur Gate, Electronic City,
Bangalore - 100

Contact Person : Mr. Santosh Kumar J / Lavanya

Contact Number : +91-80-27831347

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