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(FRESHERS / EXPERIENCED) 'TELEPERFORMANCE' : Off-Campus : BE / B.Tech / MCA / M.Sc / B.Sc / BCA : 2015 / 2016 Passout : Process Associates / Process Developers : On 11 August 2016 @ NCR / Jaipur / Indore

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E-max Group of Institutions (www.emax.edu.in)


Recruitment for the company - Teleperformance Limited


Founded in 1978 by Daniel Julien, Teleperformance is specialized in customer services, technical support, call center, debt collection and social media. The company operates about 135,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 62 countries. The company conducts programs in more than 75 different languages and dialects for a wide variety of global companies in various industries. Some of the countries Teleperformance operate in are, the UK, Albania, Brazil, Chile, India, Philippines, China, Canada, Mexico, Colombia, Norway, Italy, Portugal, the USA, Costa Rica, Dominican Republic, Australia, Netherlands, Egypt, Russia, Sweden and Germany. The global headquarters are based in Paris, France.

(Freshers / Experienced) Walk-In : Pooled Off-Campus : BE / B.Tech / MCA / M.Sc / B.Sc / BCA : 2015 / 2016 Passout : Process Associates / Process Developers @ Ambala (Haryana)

Greetings from Placement Team of 'E-max Group of Institutions' ! We are organizing a Pooled Off-Campus event for the company 'Teleperformance Limited'. The event details are as mentioned below: 

Job Position : Process Associate (Fresher’s) / Process Developer (Experienced with relevant skill set)

Job Function : Technical Support

Specialization : Operations

Level : Executive

Walk-In Location : Ambala, Haryana

Job Location : Jaipur, Gurgaon, Indore

Compensation :
# For Microsoft Process – Rs. 2.04 to 3.0 Lacs per annum. 
# For Adobe Systems – Rs. 1.8 Lacs to 2.52 Lacs per annum. 
# For Amazon – Rs. 2.04 to 3.0 Lacs per annum. 
# Free Accommodation in company guest House for the first 15 days. 
# Reimbursement is done for travel expenses occurred in relocation (max- 700/-)

Qualification - Eligibility Criteria : (Mandatory) 
# B.Tech (All Branches), MCA, BCA, B.Sc(IT), M.Sc(IT) Batch 2015 and 2016 Pass out Candidates.

Details :
# Open Placement Drive for Semi Technical Process of Microsoft, Amazon and Symantec on pay rolls of French MNC Teleperformance Limited for for B.Tech (All Branches), MCA, MCA, BCA, B.Sc (IT), M.Sc(IT) Batch 2015 and 2016 Pass out Candidates on 11 August, 2016 (Thursday) in E-max Group of Institutions, Ambala (Haryana)

Job Description :
# To provide world class service to all small business customers in a customer centric environment. 
# Successfully resolver complex customer e-mail and telephone inquiries through the use of multiple customer tools. 
# Assisting customers with inquiries while providing consultative support and recommendations. 
# Document in detail all interactions with customers. 
# Effectively articulate complex information to a variety of technical and non technical customers. 
# Educate customers on products. Help customers to be successful. 
# Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services. 
# Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.

Skills Required :
# A “Technical Support” must have 
- Excellent Communication Skills 
- Sound Technical Knowledge of Operating Systems. 
- Basic Knowledge of IP Address, Java and e-commerce 
- Intermediate knowledge of MS Office Suite, include Excel. 
- Good Customer Service and Interpersonal Skills 
- Ability to Multi task. 
- Good Knowledge of Computer (Typing Speed more than 25 Words per minute, Accuracy at least 80%) 
- Excellent command over English (Verbal and Written) 
- Open to work in Rotational Shifts. 
- Ability to use a Desktop Computer System. 
# Ability to use Internet and Email with moderate keyboard skills. 
# Knowledge of browsers and internet based applications. 
# Problem solving skills in Technical troubleshooting environment. 
# Familiarity with Operating Systems

Job Details :
Job Summary: This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render HIS/HER services for the tasks effectively.
Desired Candidate Profile: Technical Advisor 
Summary: Semi- Technical process, providing high quality phone and on-line technical and customer service support for end-user customers.
Candidates with prior technical expertise will be given preference.
Date of Joining of Selected Candidates:3rd or 4th Week of August, 2016
Job Responsibility: Trouble Shooting

Selection Process :
# HR Round Level 1 
# Operations Round 
# Final HR Round

Please Carry below documents (mandatory) :
# 2 Hard copy of Resume. 
# Mark sheets and Certificates of 10th and 12th. (Original + 1 Xerox copy) 
# Mark Sheets (All Semester) and Diploma, Degree certificates of Graduation. (Original + 1 Xerox copy) 
# 3 Photographs. 

# Note: All Students are advised to attend the Process in formal attire.
# Free Transportation for Placement Drive: Candidates appearing for Placement Drive can avail our free bus facility from Ambala Cantt, Ambala City, Yamunanagar, Nariangarh, Chandigarh and Barwala. While registering online Choose the Station from which you want to avail free bus facility of the Institute. Timing and Contact Details will be emailed to you alonwith the admit card. Coordinate with the Bus Coordinator one day in advance to avoid inconvenience.
# Important Instructions
- Step 1: Report at the Counter mentioned in your confirmation email before 10 AM. 
- Lunch time will be from 1:00 PM to 1:30 PM. 
- The selection process is a single day process and final selections will be declared by the evening. 
- Outstation Candidates (Boys and Girls Both) for Accommodation in Hostel can use Hostel Facility. Hostel Warden Boys - 9996785905, Hostel Warden Girls - 8572815000


How to Apply for this Job ?

Check All Details

Register Online Here

Note: Apply before the link is expired/removed.


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