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(FRESHERS / EXPERIENCED) Walk-In @ 'IGATE' : Technical Support : On 6-8 August 2014 @ Bangalore / Noida

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IGATE (www.igate.com)


- Exclusive Job for Chetanaites...




Dear ChetanaS,


We would like to publish below job requirement in your ChetanaSforum.com


(Freshers / Experienced) Walk-In : Technical Support @ Bangalore


Greetings to ChetanaS from IGATE ! We have Job opening at IGATE, Bangalore for Technical Support in IT Infrastructure Management Service.


Job Position : Technical Support Professional


Job Category : IT Infrastructure Management Service | Tech Support | Voice


Walk-In Location : Bangalore, Karnataka


Job Location(s) : Bangalore / Noida


Qualification - Eligibility Criteria : (Mandatory)

# 2013 and 2014 Passouts - B.Sc / BCA / B.Com / BA / BBA / BBM streams can apply

# Any Graduate with Maximum 1 year of experience in an international call center can also apply

# Should have excellent communication and English speaking skills

# Knowledge of basic computer operations.

# Courteous with strong customer service orientation.

# Dependable with proficient attention to detail.

# Good listening and responding skills.

# Should be willing to take up challenges and go extra mile to perform work responsibilities

# Should have great interpersonal skills and ability to perform under pressure

# Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.

# Basic computing skills

# Certifications like MCSE/CCNA /PMI/ITIL are preferred

# Willing to work in a technical voice process inbound process, Call taking profile.

# Willing to work in night shifts

# Willing to sign 2 Years Service agreement


Desired Experience : 0 to 1 Years


Key Skills : Technical Voice Support, Service Desk, IT Helpdesk


Job Description :

# Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.

# Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.

# Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

# Meet customer requirements through first contact resolution.

# Clarify customer requirements; probe for and confirm understanding of requirements or problem.

# Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

# Listen attentively to customer needs and concerns; demonstrate empathy.

# Confirm customer understanding of the solution and provide additional customer education as needed.

# Prepare complete and accurate work and update customer file.


Please Note :

# Freshers are eligible to apply (Only 2013 and 2014 Passouts - BSc / BCA / B.Com / BA / BBA / BBM streams can apply)

# Candidates who have attended interview with IGATE in last 6 months are not eligible.


Please carry a copy of the following documents (mandatory) :

# Updated Resume Copy

# A printout of this ChetanaS job posting

# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID/Aadhaar Card) or photocopy of the photo ID proof

# Please carry 3 months latest pay slip and Hike/Offer Letter (If Any)

# One Passport Size Photograph


Note: Candidates who have attended interview with IGATE in last 6 months are not eligible.


Note: You can mention the reference as 'ChetanaS'.


Walk-In Date : On 6th, 7th and 8th August 2014


Walk-In Time : 3:30 PM to 5:30 PM only


Walk-In Venue :

IGATE Global Solutions Limited,

158 - 162 and 165 - 170,

EPIP Phase-2, Whitefield,

Bangalore - 560066


Contact Person : Archana Kumari / Jincy Pathrose (HR)


Contact Number : +91-80-41041257, +91-80-41041209

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