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Amazon Development Centre (India) Pvt. Ltd. (www.india.amazon.com/Career.html)
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
(Experienced) Walk-In : Customer Support - Non Voice @ Bangalore
Amazon Hiring for Customer Support - Non Voice (walk-in Interview)
Job Position : Seller Support Associate
Job Designation : Associate/Senior Associate (NonTechnical)
Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Compensation : INR 50,000 - 2,25,000 P.A
Number of Vacancies : 50
Desired Qualification : B.Sc / B.Com / B.A / B.B.A / BCA / BHM
Desired Experience : 1 to 2 Years (Mandatory)
Key Skills : Non Voice, Call Center, e-mail Support, Chat Process, International Calling, BPO and ITES, Good Communication skill, Inbound Calls Handling, Typing Skill
Job Description :
An Amazon.com Seller Support Associate is a critical part of Amazon.com's mission to deliver timely. Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
General Summary of responsibilities :
# Demonstrates clear and polite written and oral communication.
# Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
# Maintains a positive and professional demeanor and portrays the company in a positive light.
# Demonstrates knowledge and use of departmental resources, policies and procedures.
# Answers messages in authorized email queues as directed by Workflow and Supervisor.
# Understands and correctly uses all available tools.
# Maintains acceptable email handle time, while remaining friendly and informative.
# Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
# Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
# Logs in on time; logs out not before the end of scheduled shift.
# Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
# Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
# Demonstrates appropriate sense of urgency for email response times.
# All other duties as assigned
Position Qualifications :
# One or more years' experience in customer service preferred.
# Basic computer skills & knowledge of the Internet required
# Advanced computer skills using a variety of programs highly desired
# 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills :
# Should be willing to work in Night Shifts
# Excellent Internet Navigation Skills
# Basic Typing/Keyboarding skills
# Proficiency in Microsoft Outlook and working knowledge of MS Office applications
# Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
# Significant email and online customer service experience preferred.
Note : Candidates applied 6 month back can reapply only after completing 6 month with the same process.
Please attend the interview scheduled as below.
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Latest Pay Slips
# Please take a print out of this letter as a token of invite.
Walk-In Date(s) : On 4th, 5th December 2013
Walk-In Time : 10.30 AM 12.00 PM only
Walk-In Venue :
6th Floor, World Trade Center
Brigade Gateways, Dr. Rajkumar Road
Landmark: Behind Orion Mall
Contact Person : HR - Maria (Seller Support Recruitment Team)