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(0-4 Years) Walk-In @ 'IBM INDIA' : IT Helpdesk - Technical Voice Support : On 6-16 November 2013 @ Bangalore / Hyderabad

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#1 Uttam Siva

Posted 07 November 2013 - 01:02 PM


IBM India Private Limited (www.ibm.com)
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(0-4 Years) Walk-In : IT Helpdesk - Technical Voice Support @ Bangalore / Hyderabad
Job Position : IT Helpdesk - Service Desk Delivery (SDD)

Job Designation : Technical Support Executive (Voice)

Job Category : ITES/BPO

Walk-In Location : Bangalore / Hyderabad

Job Location : Bangalore / Hyderabad

Qualification - Eligibility Criteria : (Mandatory)
# Bachelor's Degree/Diploma - Freshers/Experienced
# Fluency in Communications Skills (both spoken and written)/ soft skills

Desired Experience : 0 to 4 Years

Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Job Description :
# Providing Voice, Email and Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

Additional Information :
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Venue Details :
# Weekdays on 6th, 7th, 8th, 9th, 11th, 12th, 13th, 14th and 15th November 2013
# Timings: 12 PM to 4 PM
# Bangalore: IBM India Private Limited, EGL D Block, Intermediate Ring Road, Koramangala, Bangalore - 560071 (OR)
# IBM India Private Linited, G1, Manyatta Tech Park, Hebbal, Outer Ring Road, Nagwara, Bangalore (OR)
# Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad - 560081
# On Saturday 9th and 16th November 2013
# Timings - 10am to 1pm
# IBM India Private Limited, SA 1, Opp to Jal Bhavan, Banerghatta Road, Bangalore (OR)
# Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad - 560081

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