(0-4 Years) Walk-In @ 'IBM INDIA' : IT Helpdesk - Technical Voice Support : On 6-16 November 2013 @ Bangalore / Hyderabad

IBM India Private Limited (www.ibm.com)


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(0-4 Years) Walk-In : IT Helpdesk - Technical Voice Support @ Bangalore / Hyderabad


Job Position : IT Helpdesk - Service Desk Delivery (SDD)


Job Designation : Technical Support Executive (Voice)


Job Category : ITES/BPO


Walk-In Location : Bangalore / Hyderabad


Job Location : Bangalore / Hyderabad


Qualification - Eligibility Criteria : (Mandatory)

# Bachelor's Degree/Diploma - Freshers/Experienced

# Fluency in Communications Skills (both spoken and written)/ soft skills


Desired Experience : 0 to 4 Years


Mandatory Skills :

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

# Browser Support - Internet Explorer

# Strong computer skills required

# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

# Excellent oral and written communication skills.

# Excellent customer service orientation

# Neutral accent


Desired Skills :

# Ability to identify basic hardware parts and aware of basic hardware concepts

# User level familiarity with at least one e-mail client - Outlook, Notes etc..

# Skilled in commercially standard software applications and major desktop operating systems.

# Awareness of basic networking concepts and technologies.

# Questioning skills /probing skills, as relevant to the issue and level of the caller


Job Description :

# Providing Voice, Email and Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.

# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

# Remote Infrastructure support delivery

# Perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity and Implement Process Improvements

# Has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined account agent productivity measurements.


Additional Information :

# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.


Please Carry below documents (mandatory) :

# Updated Resume Copy

# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)


Note: Candidates without meeting given eligibility criteria - Please do NOT apply.


Venue Details :

# Weekdays on 6th, 7th, 8th, 9th, 11th, 12th, 13th, 14th and 15th November 2013

# Timings: 12 PM to 4 PM

# Bangalore: IBM India Private Limited, EGL D Block, Intermediate Ring Road, Koramangala, Bangalore - 560071 (OR)

# IBM India Private Linited, G1, Manyatta Tech Park, Hebbal, Outer Ring Road, Nagwara, Bangalore (OR)

# Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad - 560081

# On Saturday 9th and 16th November 2013

# Timings - 10am to 1pm

# IBM India Private Limited, SA 1, Opp to Jal Bhavan, Banerghatta Road, Bangalore (OR)

# Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad - 560081

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