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(FRESHERS) 'CGI' : BE / B.Tech / B.Sc : Openings for Service Desk @ Bangalore

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#1 Vins.T


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(FRESHERS) 'CGI' : BE / B.Tech / B.Sc : Openings for Service Desk @ Bangalore :: Posted 04 May 2012 - 09:34 PM

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CGI Information Systems and Management Private Limited
CGI is the largest Canadian independent information technology (IT) services firm and the fourth largest in North America based on its headcount of more than 26,000 professionals providing end-to-end IT services and business solutions to more than 3,500 clients worldwide. CGI provides a full range of IT services, including consulting, systems integration, and the management of business and IT functions, utilizing a highly customized, cost efficient delivery model that combines its on-site and off-site operations.

CGI has three offshore development centers in India at Bangalore, Mumbai and Hyderabad. These centers are ISO 9001 - 2000 certified and have been assessed at SEI-CMMi Level 5. CGI provides Application Development, Application Maintenance Services and Application Re-engineering for its European and North American clients through its global delivery model out of these development centers. Our domain expertise lies in Financial Services (Insurance and Banking), Manufacturing, Retail, Distribution, Healthcare and Transportation.

(Freshers) BE / B.Tech / B.Sc : Service Desk @ Bangalore
Note: This is NOT a direct Walk-In. You need to apply only at given URL/EMAIL & Only shortlisted candidates will be called for test/interview.

Job Position : Service Desk

Job Designation : Technical Support Executive (voice)

Job Category : IT / Software

Job Location : Bangalore, Karnataka

Desired Education : BE / B.Tech / B.Sc

Desired Experience : 0 to 2 Years

Key Skills : IT Service Desk, IT Help Desk
Main Job Tasks and Responsibilities :
• Respond to requests for technical assistance
• Research reported incidents using available information resources
• Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools)
• Diagnose and resolve technical hardware and software issues
• Log all service desk contacts within the incident management tool
• Document all troubleshooting steps and resolution activities within the incident management tool
• Follow standard help desk procedures
• Assign non-resolved incidents or service requests to the appropriate support team
• Proper assignment of tickets (ticket coding and ‘assign to’ groups)
• Ticket Follow-Up: Daily monitoring and action of individual queues
• Identify and escalate incidents requiring urgent attention and action
• Stay current with system information, changes and updates
• Adherence to schedule / compliance for attendance
• Compliance for CGI IS/IT Policy and well as CGI Code of Ethics

Key Competencies :
• Oral and written communication skills
• Willing to work in night shifts
• Customer service orientation
• Problem analysis and problem-solving
• Learning skills
• Adaptability
• Attention to detail and accuracy
• Stress tolerance


How to Apply for this Job ?

Note: Apply before the below URL is expired. You cannot apply after that. Also, apply only if you absolutely meet the eligibility criteria.

Step #1 : Posted Image

Step #2 : Posted Image