CGI is the largest Canadian independent information technology (IT) services firm and the fourth largest in North America based on its headcount of more than 26,000 professionals providing end-to-end IT services and business solutions to more than 3,500 clients worldwide. CGI provides a full range of IT services, including consulting, systems integration, and the management of business and IT functions, utilizing a highly customized, cost efficient delivery model that combines its on-site and off-site operations.
CGI has three offshore development centers in India at Bangalore, Mumbai and Hyderabad. These centers are ISO 9001 - 2000 certified and have been assessed at SEI-CMMi Level 5. CGI provides Application Development, Application Maintenance Services and Application Re-engineering for its European and North American clients through its global delivery model out of these development centers. Our domain expertise lies in Financial Services (Insurance and Banking), Manufacturing, Retail, Distribution, Healthcare and Transportation.
(Freshers) BE / B.Tech / B.Sc : Service Desk @ Bangalore
Note: This is NOT a direct Walk-In. You need to apply only at given URL/EMAIL & Only shortlisted candidates will be called for test/interview.
Job Position : Service Desk
Job Designation : Technical Support Executive (voice)
Job Category : IT / Software
Job Location : Bangalore, Karnataka
Desired Education : BE / B.Tech / B.Sc
Desired Experience : 0 to 2 Years
Key Skills : IT Service Desk, IT Help Desk
Main Job Tasks and Responsibilities :
Respond to requests for technical assistance
Research reported incidents using available information resources
Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools)
Diagnose and resolve technical hardware and software issues
Log all service desk contacts within the incident management tool
Document all troubleshooting steps and resolution activities within the incident management tool
Follow standard help desk procedures
Assign non-resolved incidents or service requests to the appropriate support team
Proper assignment of tickets (ticket coding and assign to groups)
Ticket Follow-Up: Daily monitoring and action of individual queues
Identify and escalate incidents requiring urgent attention and action
Stay current with system information, changes and updates
Adherence to schedule / compliance for attendance
Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Key Competencies :
Oral and written communication skills
Willing to work in night shifts
Customer service orientation
Problem analysis and problem-solving
Attention to detail and accuracy
How to Apply for this Job ?
Note: Apply before the below URL is expired. You cannot apply after that. Also, apply only if you absolutely meet the eligibility criteria.
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