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(FRESHERS) 'BT INDIA' : Trainee Associates : Last Date - 24 February 2018 @ NCR

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(Freshers) Trainee Associates (83756) @ Gurgaon (NCR)

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview. 

# Trainee Associate (83756)
# Job Function : Customer Service and Contact Centres
# Main Location : India-India-Gurugram-Gurugram
# Schedule : Full-Time
# Working Pattern : Standard
# Salary : 0
# Closing Date : Feb 24, 2018, 5:29:00 AM

Purpose Of Role :
# To respond to customer issues received through a queue system and deal with each one in line with business standards and resulting in high level of customer satisfaction on a consistent and ongoing basis . 

Key Responsibilities :
# To process, fix or unblock orders/queue items accurately and deal with complaints appropriately, in line with agreed process, procedures and timelines.
# To handle customer cases which may include orders or complaints and which require making direct contact with the customer through a variety of contact formats.
# To ensure prompt and accurate response to customer issues.
# To achieve operational targets as defined by the customer units.
# To maintain queue levels to agreed SLA targets levels
# To achieve and maintain a good knowledge/capability of BT systems which are used for the role
# When dealing with customers aspire to deliver an excellent customer experience at all times
# To highlight to queue owners, line management and offline support teams any issues that may affect customer satisfaction and share best practice within the team
# To complete/participate in ad-hoc projects to drive efficiencies and improvements in Customer Service.
# To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
# Share best practice within the team and across the relevant community
# Adhere to relevant shift patterns
# Take responsibility for personal development and drive own performance

Business Impact :
# Functional in scope but deals directly with customer.

Authority/Decision Making :
# Uses judgement to resolve individual issues while adhering to pre-defined process and guidance.

Qualifications :
# Primary Degree Level

Skills :
# High level of English language skills both verbal, written
# Ability to deal with customer issues calmly, efficiently, effectively to high level of customer satisfaction

How to Apply for this Job ?

Apply Online Here

Note: Apply before the link is expired/removed.

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