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APPLY3 - (FRESHERS / EXPERIENCED) 'ICICI LOMBARD' : Off-Campus : Agent / CRM / Tele Calling (Voice) @ Hyderabad


Empleo Technologies

- Exclusive Job for Chetanaites...

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Recruitment for our reputed client - ICICI LOMBARD

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Dear ChetanaS,

We would like to publish below job requirement in your ChetanaSforum.com

(Freshers / Experienced) Off-Campus : Agent/CRM/Telecalling (Voice) @ Hyderabad

Note from Company: This is a direct job. There will NOT be any Training/ Recruitment/ Registration/ Consulting fees collected from candidates before/after the placement.

Note from ChetanaS: This is NOT a direct Walk-In. You need to apply through ChetanaS at given URL/EMAIL, and Only shortlisted candidates will be called for personal interview. 

Greetings to ChetanaS from Empleo Technologies ! We have below job openings for our client. 

Job Position : Agent/CRM/Telecalling (Voice)

Job Payroll : Selected candidates will directly work on client company payroll.

Job Type : Permanent

Job Category : Voice Process

Interview Location : Hyderabad, Telangana

Job Location : Hyderabad, Telangana

Note: Only those willing to relocate to HYDERABAD should apply.

Qualification - Eligibility Criteria : Any Graduate

Desired Experience : 0 to 3 Years
# Maximum Experience can be anything in the Same Job Description, but the CTC Offered will be 11000 KPM for Freshers and 15000 for Experienced

Responsibilities :
# Comprehend and resolve the Customer's concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
# Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
# Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
# Ability to understand and handle irate customers
# Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
# Ability to achieve stretched targets and able to manage the organization standards
# Maintain Superior quality service by following organization standards

Experience - Skills - Qualifications :
# Should be a Qualified Graduate (Full time or Part time)
# Excellent communication skills (Hindi & English)
# Good written & verbal skills
# Typing speed 30-40 WPM.
# Freshers are ok but the lineup should happen with right balance for experienced
# Customer Needs, Closing Skills, Telephone Skills, Energy Level, Persistence
# Customer Focus
# Data Entry Skills

Transportation :
# No transportation provided as this is a domestic process
# For Male candidates whose shift is ending after 09:30PM, there will be either a home drop facility or travel changes will be compensated

Shifts :
# For Male there will be nightshifts on rotation basis.
# For Female there will not be any night shifts. Should be ready for early morning shift that starts at 07:00AM, last shift ends at 08:00PM
# Shift timings will be decided by the respective teams
# Weekoffs will be split, rotational and will in the middle of the week only
# Any shift will be around 09:30hrs includes break timings

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How to Apply for this Job ?

* This is NOT a direct Walk-In. You need to apply at given Email Id, and Only shortlisted candidates will be called for test/interview. 

* Please apply ONLY IF you have above mentioned skills. Clearly mention the same in your resume. Otherwise, your resume will NOT be considered. 

If eligible, Please send your resume at : empleo_pr@ChetanaSforum.com

Job Code : CHETANAS

Please mention the Subject Line of your Email in the below format :

[ Job Code ] - [ Job Position ] - [ Your Current Location ] - [ Qualification | Branch ] - [ Year of Passout ] - [ Years of Experience ]

Examples :

CHETANAS - Agent/CRM/Telecalling (Voice) - Hyderabad - B.Sc (IT) - 2017 - 0 Years

CHETANAS - Agent/CRM/Telecalling (Voice) - Hyderabad - BCA - 2016 - 6 months

* You must apply exactly in the above mentioned format only. Otherwise, resumes will NOT be considered.

Please do not forget to furnish the following details in the body of your mail. This is very IMPORTANT.

Full Name | Date of Birth:
Highest Qualification | Branch | Year of Passout:
College Name | University Name:
Aggregate % in 10th:
Aggregate % in 12th:
Aggregate % in Graduation | Post-Graduation:
Your Technical Skills:
Any Courses/Certifications Completed:
Your Current Location:
Willing to relocate? (Yes/No):
Contact Email Id:
Contact Numbers:


..................................................

Important Note from ChetanaS : If you get a failure notice or unable to apply, Please check detailed instructions here.

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