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(FRESHERS) 'TELEPERFORMANCE' : Off-Campus : BE / B.Tech / MCA / BCA / B.Sc / M.Sc : Multiple Positions : On 22 April 2017 @ Himachal Pradesh / All India


Maharaja Agrasen University (www.mau.edu.in)

- Exclusive Job for Chetanaites...

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Recruitment for the company - Teleperformance Limited

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Founded in 1978 by Daniel Julien, Teleperformance is specialized in customer services, technical support, call center, debt collection and social media. The company operates about 135,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 62 countries. The company conducts programs in more than 75 different languages and dialects for a wide variety of global companies in various industries. Some of the countries Teleperformance operate in are, the UK, Albania, Brazil, Chile, India, Philippines, China, Canada, Mexico, Colombia, Norway, Italy, Portugal, the USA, Costa Rica, Dominican Republic, Australia, Netherlands, Egypt, Russia, Sweden and Germany. The global headquarters are based in Paris, France.

Dear ChetanaS,

We would like to publish below job requirement in your ChetanaSforum.com
 
(Freshers) Walk-In : Pooled Off-Campus : BE / B.Tech / MCA / BCA / B.Sc / M.Sc : 2015 / 2016 / 2017 Passout : Technical Support / Customer Service @ Baddi, Solan (Himachal Pradesh)

Greetings to ChetanaS from Placement Team of 'Maharaja Agrasen University' ! We are organizing a Pooled Off-Campus event for the company 'Teleperformance Limited'. The event details are as mentioned below: 

Placement Drive of French MNC Teleperformance Limited for for B.Tech (All Branches), MCA, BCA, B.Sc (IT), M.Sc(IT) Batch 2015, 2016 Pass out & 2017 Passing out Candidates on 22 April-2017 (Saturday) in Maharaja Agrasen University, Baddi, Dist. Solan (Himachal Pradesh) for Position of Technical Support / Customer Service.

Note: As per our Policy, We are NOT Charging anything from candidates during entire recruitment process neither we allow any vendor/consultant to charge on our/company behalf.

Job Position : Technical Support / Customer Service

Level : Executive

Job Category : Tech Support | Customer Service

Walk-In Location : Baddi, Solan, Himachal Pradesh

Job Location(s) : Jaipur / Gurgaon / Indore

Compensation :
# Rs. 1.80 to 3.0 Lacs per Annum
# Free Accommodation in company guest House for the first 15 days.
# Reimbursement is done for travel expenses occurred in relocation (max- 700/-)

Date of Joining of Selected Candidates : Immediate for Pass out Candidates and 1 June, 2017 for Batch 2017 Candidates

Qualification - Eligibility Criteria : (Mandatory) 
# B.Tech (All Branches), MCA, BCA, B.Sc (IT), M.Sc (IT)
# Batch 2015 & 2016 Passout Candidates & 2017 Passing out Candidates

Desired Experience : 0 Years

Desired Candidate Profile :
# Technical Advisor
# Summary:
- Semi - Technical Process, providing high quality phone and on-line technical and customer service support for end-user customers.

Skills Required :
# A 'Technical Support' must have
- Excellent Communication Skills
- Sound Technical Knowledge of Operating Systems.
- Basic Knowledge of IP Address, Java & e-commerce
- Intermediate knowledge of MS Office Suite, include Excel.
- Good Customer Service and Interpersonal Skills
- Ability to Multi task.
- Good Knowledge of Computer (Typing Speed more than 25 Words per minute, Accuracy at least 80%)
- Excellent command over English (Verbal & Written)
- Open to work in Rotational Shifts.
- Ability to use a Desktop Computer System.
# Ability to use Internet and Email with moderate keyboard skills.
# Knowledge of browsers and internet based applications.
# Problem solving skills in Technical troubleshooting environment.
# Familiarity with Operating Systems
# Candidates with prior technical expertise will be given preference.

Job Summary :
# This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render HIS/HER services for the tasks effectively.

Job Description :
# To provide world class service to all small business customers in a customer centric environment.
# Successfully resolver complex customer e-mail and telephone inquiries through the use of multiple customer tools.
# Assisting customers with inquiries while providing consultative support and recommendations.
# Document in detail all interactions with customers.
# Effectively articulate complex information to a variety of technical and non technical customers.
# Educate customers on products. Help customers to be successful.
# Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
# Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.

Selection Process :
# HR Round Level 1
# Operations Round
# Final HR Round

Free Transportation for Placement Drive :
# Candidates appearing for Placement Drive can avail our free bus facility from Chandigarh, Panchkula, Pinjore, Baddi etc. While registering online Choose the Station from which you want to avail free bus facility of the Institute. Timing and Contact Details will be emailed to you along with the admit card. Coordinate with the Bus Coordinator one day in advance to avoid inconvenience.

Important Instructions :
# Report at the Counter mentioned in your confirmation email before 9:30 AM.
# Lunch time will be from 1:00 PM to 1:30 PM.
# The selection process is a single day process and final selections will be declared by the evening.

Please Carry below documents (mandatory) :
# 2 Hard Copies of Resume
# Mark Sheets and Certificates of 10th and 12th (Original + 1 Xerox Copy)
# A printout of this ChetanaS job posting
# Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License)
# Mark Sheets (All Semester) and Diploma, Degree certificates of Graduation (Original + 1 Xerox Copy)
# 3 Photographs
# College ID Card

Note: All Students are advised to attend the Process in formal attire.

Note: You can mention the reference as 'ChetanaS'.

Walk-In Date : On 22nd April 2017 (Saturday)

Walk-In Venue : 
Training and Placement Cell,
Maharaja Agrasen University,
Atal Shiksha Kunj, Kalujhanda,
Near Barotiwala, Teh Baddi Distt. Solan,
Himachal Pradesh (25 KMS from Chandigarh)

Contact Person : HR

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How to Apply for this Job ?

Register Online Here

Note: Last Date of Registration is 21st April 2017 (Friday). Apply before the link is expired/removed.

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Important Note from HR :

# Eligible candidates apply quickly as per given instructions.

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