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(FRESHERS) 'REMO SOFTWARE' : Walk-In : Technical Support Engineers : On 17-31 March 2017 @ Bangalore


Remo Software Pvt Ltd

- Exclusive Job for Chetanaites...

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Remo Software strives to deliver technology-driven solutions to its customers. The company has won several accolades for its relentless efforts to introduce software applications to help users Recover, Erase, Manage and Optimize Data. With innovative features in our performance enhancing products, Remo has gained quick recognition and awards in industry.

Dear ChetanaS,

We would like to publish below job requirement in your ChetanaSforum.com
 
(Freshers) Walk-In : Technical Support Engineers (Only Male Candidates) @ Bangalore

Greetings to ChetanaS from Remo Software ! Technical Support Engineer For Remo Software, Bangalore. 

Job Position : Technical Support Engineer

Functional Area : IT Software - Application Programming, Maintenance

Role Category : Admin/Maintenance/Security/Data Warehousing

Job Category : IT-Software | Software Services

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Compensation : 1 Lack per Annum + Shift Allowance

Qualification - Eligibility Criteria : Any Graduate

Desired Experience : 0 Years

Job Description :
# Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software. This role includes:
- Communication with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
- Identifying problems and provide answers to customers by researching.
- Troubleshooting product related problems and explain the best solution to the problem.
- Understanding the queries and responding to them promptly.
- Record, track and document support cases, generate problem reports in Issue Tracing system.
- Manage escalation issues that require specialized technical expertise or additional management attention.
- Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
- Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
- Flexibility to work on 24X7 environment.
- Excellent communication skills both oral and written is a must.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# A printout of this ChetanaS job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: You can mention the reference as 'ChetanaS'.

Walk-In Date : From 17th to 31st March 2017

Walk-In Time : 11:00 AM to 3:00 PM only

Walk-In Venue : 
Remo Software Private Limited,
18/10, Saleh Center, Cunningham Road,
Bangalore - 560052

Contact Person : Anita

Contact Number : +91-7022649574

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